On September 27, 2025, MOHAN Foundation and the Network and Alliance of Transplant Coordinators (NATCO) hosted a masterclass titled “Authorisation Committee Insights: Lessons for Accurate, Ethical & Compliant Transplant Documentation.” The session was conducted for employees of both organizations and NATCO members, featuring Lt Gen Sanjay Darshan Behera (Retd), a healthcare administrator with extensive experience in policy formulation, process improvement, and medical project execution, currently serving as a Member of the Hospital-Based Authorisation Committee at Indraprastha Apollo Hospital, New Delhi. The session was moderated by Ms. Pallavi Kumar, Executive Director, MOHAN Foundation, NCR office.
The masterclass aimed to reinforce the importance of accuracy, ethics, and compliance in transplant-related documentation and to equip participants with practical insights for developing transparent, well-structured, and credible submissions. The objective was to ensure that every process not only meets statutory requirements but also upholds trust, integrity, and ethical standards within the transplant system.
Lt Gen Behera emphasized that while transplant coordinators already demonstrate commendable expertise in handling documentation, the process extends well beyond completing forms. He noted that documentation reflects the ethical, legal, and human dimensions of the transplantation process, shaped by meaningful interactions with committees, patients, and donors. Acknowledging India’s transplant teams for achieving outcomes comparable to global standards, he highlighted that such excellence enables coordinators and administrators to perform their roles with greater confidence.
He clarified that the presentation was not intended to revisit standard forms but to shed light on the behavioural aspects influencing documentation. Key insights shared included:
• Documentation quality is shaped by coordinators’ interactions with committees, patients, and donors.
• The role of transplant teams’ excellence in supporting effective coordination.
• The behavioural dimensions that impact how documentation is created and reviewed.
• The relevance of behavioural science and transactional analysis in navigating committee interactions.
• How understanding communication patterns helps foster trust, collaboration, and improved outcomes.
Lt Gen Behera further explained that optimal transplant outcomes depend on coordinators’ ability to manage communication using behavioural insights, especially transactional analysis. By recognizing their own and others’ ego states, coordinators can guide discussions toward rational, “adult–adult” communication, enhancing clarity and cooperation. Initiating interactions from complementary ego states fosters trust and effective engagement, while expanding the “open area” of communication helps reveal hidden cues and address ambiguities.
This behavioural approach, he noted, is key to producing ethically sound and legally compliant documentation, blending empathy, diligence, and professional integrity to strengthen both trust and patient outcomes.
Close to 100 participants attended the session.
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