National Organ Donation Toll Free Help Line
1800 103 7100

(This initiative is supported by SBI Foundation)
 

National Organ Donation Toll-Free Help Line - 1800 103 7100 was initiated by MOHAN Foundation and has been functioning from 2012 onwards. The objective of this helpline is to provide service which offers information, support, guidance and referral for all those concerned with any aspect of organ donation and transplantation.

We have been able to provide this service to the public in eight languages. • English   • Hindi   • Telugu   • Tamil   • Kannada   • Malayalam   • Marathi   • Oriya

On an average we answer about 1000 calls a month. Share our National Organ Donation Toll Free Helpline 18001037100 with your family, friends, colleagues, employees such that it reaches to the needy patients and they can contact us for more information.

Nearly 50% calls received by the helpline are in Hindi and Marathi language. 25% callers speak in English. The helpline gets more than 70% of calls during office hours. A snapshot of the call distribution is given below.



Donations done through Helpline

Recent impactful event 1:

On 3rd July 2019 at 01.15 pm, we received a call from Mr. Hardik Anilbhai Seth from Ahmedabad, Gujarat about possibility of organ donation or tissue donation. Mr. Seth said that his father had died just an hour back due to cardiac arrest with history of brain hemorrhage 2 months earlier.

Dr. Jimmy counselled Mr. Seth about the difference between Cardiac and Brain Death and tissues and organs that can be donated in both the cases. She explained that tissues like skin and bones can also be donated along with pair of eyes in case of Natural Death & asked him would they like to donate them. She also asked him if they would like to do whole body donation in medical college in Ahemdabad for medical & research purposes.The family gave consent only for eye donation only.

Meanwhile Dr. Jimmy coordinated with Mr. Gautam Mazmudar of C. S. Samariya Red Cross International Eye Bank, Ahmedabad who was very cooperative and confirmed that shortly team will be sent from hospital in Maninagar near patient's house.

After following up few hours later Dr Jimmy understood that retrieval process of eye donation has been completed. Mr. Seth expressed gratitude that so smoothly all the process got completed and their wish to donate was fulfilled.

MOHAN Foundation thanks the Seth family for their donation.

Report by – Dr Jimmy Gupta



Recent impactful event 2:

On 30th June 2019, a call was received on the Helpline by Dr. Hemal Kanvinde at around 10.30 pm from Mr. Darshan Mahajan grandson of patient. He conveyed that his 79 years old grandfather is critically ill since a long time and doctor also explained them about the grim prognosis of the patient. The family members called the Helpline to understand the procedure of organ donation. Dr. Hemal explained in detail about the possibility of organ and tissue in Brain Dead and Cardiac death cases respectively. Also Dr. Hemal immediately conveyed patient information to Dr. Jimmy to coordinate further as patient was staying in Kandivili, Mumbai.

Dr. Jimmy coordinated with Mr. Darshan Mahajan but got information that patient is sinking due to Multi-organ failure but not died yet. Mr. Darshan Mahajan was astonished by the fact that services of MOHAN foundation are available for 24 X 7 and also in so many languages.

She explained him that tissues like skin and bones can also be donated along with pair of eyes in case of Natural Death & asked him would they like to donate them. Mr Darshan Mahajan discussed in the family about the same but got consent only for eye donation.

On 2nd July 2019 afternoon on regular follow - up Dr Jimmy got to know that patient died in the morning and the General Physician visiting the patient had suggested that Grandfather age is above limit required for eye donation and Eye Bank might defer the case so they should not go ahead with eye donation. Family did not confirm us the same and accepted the verdict of the Physician and did not opt for eyes donation.

Once again Mr Darshan Mahajan thanked MOHAN Foundation for the guidance and support they provide through Helpline.

Report by – Dr Jimmy Gupta



Recent impactful event 3:

On 28th May 2019 -12.40 pm, a helpline call was received from Mr. Priyank Parmar, friend of Mr. Jagdish Shah who's brother had died due to Cardiac Arrest. Death had occurred just an hour ago in Tunga Hospital, Mumbai. The caller was inquiring about possibility of organ donation or tissue donation.Dr. Jimmy explained the difference between Cardiac and Brain Death and tissues and Organs that can be donated in both the cases.

Dr. Jimmy spoke Mr. Jagdish Shah and explained him the tissues like skin and bones can also be donated along with pair of eyes in case of Natural Death & asked him would they like to donate them. The family consented for eye donation.

Meanwhile Dr Jimmy coordinated with Eye Bank Coordination And Research Centre - K.B.H. Bachooali Hospital for the retrieval process of eye donation.

After following up few hours later Dr. Jimmy got to know from Mr. Jagdish Shah that retrieval process of eye donation has been completed. Mr Shah expressed gratitude that so smoothly all the process got completed and patient's wish to donate was fulfilled.

Dr. Jimmy called and thanked Mr. Priyank Parmar for taking initiative in eye donation and making it successful. Mr. Parmar also expressed gratitude about MOHAN Foundation facilitating organ & tissue donation through helpline and he was quite impressed with the obligation towards the cause.

Report by – Dr Jimmy Gupta



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