National Organ Donation Toll Free Help Line
1800 103 7100

(This initiative is supported by SBI Foundation)
  

National Organ Donation Toll-Free Help Line - 1800 103 7100 was initiated by MOHAN Foundation and has been functioning from 2012 onwards. The objective of this helpline is to provide service which offers information, support, guidance and referral for all those concerned with any aspect of organ donation and transplantation.

We have been able to provide this service to the public in eight languages. • English   • Hindi   • Telugu   • Tamil   • Kannada   • Malayalam   • Marathi   • Oriya

On an average we answer about 1000 calls a month. Share our National Organ Donation Toll Free Helpline 18001037100 with your family, friends, colleagues, employees such that it reaches to the needy patients and they can contact us for more information.

Nearly 50% calls received by the helpline are in Hindi and Marathi language. 25% callers speak in English. The helpline gets more than 70% of calls during office hours. A snapshot of the call distribution is given below.



MOHAN Foundation’s National Organ Donation Toll Free Helpline supported by SBI Foundation won the Initiative Award (under 5 Cr budget) in the Swasthya Kalyan (Health and Well-being) Category...Read More





Annual total calls to the Helpline


Donations done through Helpline

Recent impactful event 1:

On 18th October 2021 at 4.00 am, Dr. Hemal Kanvinde received a call through the helpline about a possible eye and whole body donation donation in Bengaluru. Mr. X called to say that his mother in law Mrs. Y 59 years passed away due to cardiac death at Jayadeva Hospital, Bengaluru. The family was interested in body donation.

Dr. Hemal counseled for eye donation and send to him details of the eye banks and hospitals accepting body donation.

Meanwhile Dr. Jimmy coordinated with Dr. Gautam of Laxmi Eye Bank, Panvel and Dr. Shilpa Karnik of RCBN Skin Bank, Airoli who were very cooperative and confirmed that shortly they will reach the hospital where the deceased was admitted for Corneas retrieval and Skin retrieval respectively. Dr. Jimmy kept the family updated.

In a followup, Mr. Sridhar said that the cornea were retrieved by Dr. Rajkumar Eye Bank and the body was donated to M S Ramaiah Medical College. MOHAN Foundation thanks the family for their donation.

Report by – Dr. Hemal Kanvinde


#2:

On 18th October 2021 at 3.00 am. Dr. Hemal Kanvinde took a call on the helpline for a possible cornea donation in Rajkot. Mr. N, 62 suffered from breast cancer and had passed due to cardiac arrest at home at 2 am. Her son Mr. M wished to donate her corneas.

Dr. Hemal counseled that cornea donation may be difficult and provided him with details of Eye bank in Rajkot - Arham Eye Hospital and names and number of Donate Life NGO. On followup call Mr. M informed me that the counselor said that they are unable to accept the cornea donation since the deceased suffered from cancer.

MOHAN Foundation thanks the family for coming forward for a donation, though it was not successful.

Report by – Dr. Hemal Kanvinde


#3:

On 7th October 2021 at 5.00am, Dr. Hemal Kanvinde received a call from Mr. B for information on eye donation in Kolkata. He said his father of 80 years has died due to cardiac arrest in a nursing home at Tollygunge and the family were ready for eye donation.

Dr. Hemal explained the precautions for eye donation and sent to him contact details of eye - banks in Kolkata. She also called Disha Eye Bank and gave them details of the deceased.

On follow up, Dr. Hemal spoke to the technician of Disha Eye Bank and understood that they had successfully collected the cornea. MOHAN Foundation thanks the family for their gesture of donation.

Report by – Dr. Hemal Kanvinde


#4:

On 29th September 2021 around 11 pm, Mr. Shridhar, of MOHAN Foundation Karanataka received a call on helpline from Vasai, Mumbai from Mr. JH enquiring about Eye Donation of her relative Mrs. PM, 71 years old who had just died due to sudden Cardiac Arrest with background of Accelerated Hypertension in case of Pelvic Injury due to Railway Accident a week back at Ravi Hospital, Centre for Trauma Care Vasai, Mumbai. Mr. Shridhar forwarded the case to Dr. Jimmy Gupta, Mumbai MOHAN Foundation Staff for further coordination.

Dr. Jimmy explained the process of Cornea Donation and Skin Donation to the patient relative who asked sometime to discuss within the family. After sometime Dr. Jimmy spoke with the relative regarding their decision about tissue donation. All the family members responded positively for Eyes and Skin Donation. Thus Dr. Jimmy Gupta alerted both Eye and Skin Bank teams for retrieval. She also explained that Whole Body donation is not possible as the case being a MLC case and for Postmortem.

Meanwhile Dr. Jimmy coordinated with Dr. Gautam of Laxmi Eye Bank, Panvel and Dr. Shilpa Karnik of RCBN Skin Bank, Airoli who were very cooperative and confirmed that shortly they will reach the hospital where the deceased was admitted for Corneas retrieval and Skin retrieval respectively. Dr. Jimmy kept the family updated.

After following up a few hours later Dr. Jimmy got to know from Mr JH that retrieval process of Eye donation & Skin Donation has been completed. So the Corneas were donated to Laxmi Eye Bank, Panvel and Skin was donated to RCBN Skin Bank, Airoli respectively.

Dr. Jimmy thanked all the members for supporting the cause of tissue donation and the family thanked MOHAN Foundation and also expressed his gratitude that so smoothly all the process got completed and their wish to donate was fulfilled. We also thank Ravi Hospital, Vasai, Mumbai for helping the family throughout the donation & retrieval processes thereby supporting the cause of donation.

Report by – Dr. Jimmy Gupta


#5:

On September 22, 2021 at 6.50 am, Dr. Hemal Kanvinde, Quality Assurance Officer, MOHAN Foundation, received a ca call on the helpline from Ms. AG regarding corneal donation of Mr. SM, age 58 who died due to cardiac arrest at MAX Hospital, Saket, New Delhi. He was a resident of Gurgaon.

Dr. Hemal forwarded this case to Ms. Preeti Goswami, Programme Officer, MOHAN Foundation - Delhi NCR as the caller belongs to Gurgaon. Ms. Preeti spoke with Ms. AG and Ms. KA (daughter of Mr. SM) to collect more information. Ms. KA expressed her wish to donate her father's eyes. Ms. Preeti also informed them about the process of corneal donation.

Ms. Preeti then spoke with the eye technician from Dr. Shroff Eye Bank, New Delhi and gave him the caller's details. He then spoke with the family and found a detailed history of the deceased person. It was revealed that Mr. SM was suffering from liver cancer since February, 2021, which is a contraindication for eye donation according to the guidelines that the eye banks are following. Hence, the corneal donation was deferred.

MOHAN Foundation thanks the family for their initiative to call the helpline, though the donation was unsuccessful.

Report by – Ms. Preeti Goswami


#6:

On 18th September 2021 at around 12 pm, Mr. Bulu Bahera received a call on helpline from Mr. DC. He said that his mother Mrs. WC, 55 years old, resident of Gujarat died due to Cardiac Arrest at around 10.30 am at her home. Mr. Bulu Behera explained the process of Cornea Donation to the patient relative who asked sometime to discuss within the family and forwarded the case to Dr. Jimmy Gupta for further coordination regarding tissue donation.

Dr. Jimmy then spoke with Mr. DC, son of the patient and took information regarding patient past history, condition and blood reports. After receiving the whole information of the patient Dr. Jimmy noted that the patient's cause of death was not clear and the patient also had a history of fever with unavailability of Covid report.

Dr. Jimmy also spoke to a few Eye Banks but they also deferred the case mentioning Covid Protocols and the deceased being a home death case. So Dr. Jimmy conveyed this to Mr. DC that tissue donation is not possible and thanked him for supporting the noble cause of Donation.

Report by – Dr. Jimmy Gupta


Read More