National Organ Donation Toll Free Help Line
1800 103 7100

(This initiative is supported by SBI Foundation)

National Organ Donation Toll Free Help Line - 1800 103 7100 has been initiated by MOHAN Foundation and is functioning for the past five years. The objective of this helpline is to provide service which offers information, support, guidance and referral for all those concerned with any aspect of organ donation and transplantation.

We have been able to provide this service to the public in eight languages. • English   • Hindi   • Telugu   • Tamil   • Kannada   • Malayalam   • Marathi   • Oriya

On an average we answer about 1000 calls a month. Share our National Organ Donation Toll Free Helpline 18001037100 with your family, friends, colleagues, employees such that it reaches to the needy patients and they can contact us for more information.

Nearly 50% calls received by the helpline are in Hindi and Marathi language. 25% callers speak in English. The helpline gets more than 70% of calls during office hours. A snapshot of the call distribution is given below.

Donations done through Helpline

Recent impactful event 1:

On 4th March 2019, Ms. Ishwarya Thyagarajan, Helpline Executive received a call on the Helpline around 4 PM in the afternoon from Anna Nagar, Chennai. The caller, Ms. Dhanya informed that her relative, Mr. Kannan had passed away in the morning around 11AM due to cardiac arrest and the family would like to donate his organs. The deceased, aged 67 years was the caller’s uncle, who did not have a family of his own; the extended family was handling all the funeral arrangements.

Ishwarya explained that organ donation would not be possible following natural death, and the family has the option of donating eyes, skin, bones and heart valves. She also informed that only cornea and skin retrieval would happen at home and the rest would require surgical procedures to be performed. Ms. Dhanya informed that they were willing to donate all tissues possible and insisted that the sanctity of the body be maintained at all costs.

Ishwarya explained the procedure involved in retrieval of all tissues and also the time it may take. She requested Ms. Dhanya to pass on the information to the rest of the family and make an informed decision. After a while when she called the family, she was informed that they would go ahead with eye and skin donation.

A transplant coordinator from KMC was intimated about possible skin donation and Sankara Nethralaya, for eye donation. During follow-up, it came to light that the family refused skin donation and the cornea retrieval was successfully done by Sankara Nethralaya. Mr. Kannan gave sight to two people and MOHAN Foundation thanks his family for their decision.

Report by – Ms. Ishwarya Thyagarajan

Recent impactful event 2: (donation was not successful)

On the morning of 18th February 2019, Ms. Ishwarya Thyagarajan, Helpline Executive received a call from Aluva, Kerala on the Helpline. The caller informed Ishwarya that his 19 year old nephew had met with an accident on the previous evening and was admitted in Paalana Institute of Medical Sciences in Kannadi village, Palakkad district. The treating doctor had informed the patient’s parents that the boy had symptoms of brain death and there was no hope of survival.

The caller informed that the parents were willing to donate the organs of their son. Ishwarya helped the caller by providing the number of a MOHAN Foundation staff in Trivandrum. The KNOS (Kerala Network for Organ Sharing – Mrithasanjeevani) Transplant Coordinator, Mr. Aneesh was also coordinating with the family about a possible donation. Unfortunately, the donation could not happen.

The donation did not happen due to the following reasons:

According to a new Kerala state GO, 2 doctors in the brain death certification panel have to be from outside of the treating hospital and one of them has to be a Government doctor There was a delay in getting doctors to certify brain death. The doctors in the treating hospital at Pallakad did not have experience in donor maintenance. By the time Brain Death certification doctors were ready, the patient’s condition was deteriorating and he had cardiac arrest eventually due to high electrolyte levels and low blood pressure.

Report by – Ms. Ishwarya Thyagarajan

Recent impactful event 3: (donation was not successful)

On January 30 2019 at 3:48 pm, Akash received a call on the Helpline, from Dr Vijay Gokul Chakan.

He said that his patient was admitted in Jupiter Hospital, Pune and that he was suspected to be brain dead. He added that the family's wish was to donate the organs of the patient. So he wanted to be guided on how organ donation could be done, was there a proper allocation process and what the legal formalities were.

Akash counselled him about multi organ donation, including tissue donation and also gave information about the organ allocating nodal agency, allocation process and about the legal formalities. Dr Chakan said he would speak to the family members and revert. After a while he called back saying that the family was agreeable for organ donation and he requested Akash to visit Jupiter Hospital, Pune to meet and counsel the family.

Akash visited the hospital late in the night on 30-01-19 and counselled the family members. They seemed quite positive about organ donation. He was informed by the hospital authorities that they were planning the confirmatory apnoea test that night.

Next morning, when Akash followed up with the hospital authorities, he was informed that donor maintenance was posing challenges due to some infection.

At this juncture, the family was also asking for the body to be handed over at the earliest. By noon, donor maintenance was supposedly becoming difficult. Unable to wait any longer, the family wished to withdraw the patient from any active treatment. Soon after, the patient suffered cardiac arrest and the body was handed over to the family.

Report by – Mrs. Jaya Jairam

Recent impactful event 4:

On 31st December 2018, Mr. Siva Shankar received a call at 11 AM on the helpline from Mr. Jiteesh from Raipur for a possible eye donation. His father M.B. Chaurpagar, had just passed away due to rectal cancer.

The family members had discussed donation and were ready to donate the eyes. They were not able to get any information on what can be done for eye donation. Mr. Siva Shankar explained that the eyes can be donated and immediately referred them to MGM eye bank in Raipur.

The eyes were successfully retrieved by MGM eye bank and 80 year old Mr. M. B. Chaurpagar was able to give sight to two people. Mr. Jiteesh and family thanked MOHAN Foundation for the timely help.

Report by – Dr. Hemal Kanvinde

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