National Organ Donation and Transplant Toll Free Help Line

(This initiative is supported by SBI Foundation)

National Organ Donation and Transplant Toll-Free Help Line - 1800 103 7100 was initiated by MOHAN Foundation and has been functioning from 2012 onwards. The objective of this helpline is to provide service which offers information, support, guidance and referral for all those concerned with any aspect of organ donation and transplantation.

We have been able to provide this service to the public in eight languages. • English   • Hindi   • Telugu   • Tamil   • Kannada   • Malayalam   • Marathi   • Oriya

On an average we answer about 1000 calls a month. Share our National Organ Donation and Transplant Toll Free Helpline 18001037100 with your family, friends, colleagues, employees such that it reaches to the needy patients and they can contact us for more information.

Nearly 50% calls received by the helpline are in Hindi and Marathi language. 25% callers speak in English. The helpline gets more than 70% of calls during office hours. A snapshot of the call distribution is given below.



MOHAN Foundation’s National Organ Donation and Transplant Toll Free Helpline supported by SBI Foundation won the Initiative Award (under 5 Cr budget) in the Swasthya Kalyan (Health and Well-being) Category...Read More

Donations through the Helpline



Stories of Donation (yearwise)

Stories of Donation for the year 2025

Recent impactful event 1:

On April 29, 2026, at around 6:30 a.m., Ms. Kanika, a resident of Alipur, Delhi, contacted the MOHAN Foundation (MF) helpline seeking assistance for eye donation of her 85-year-old grandmother, Mrs. Darshan Kumari.

The call was received by Dr. Hemal Kanvinde, Quality Assurance Officer, MF Chennai, who subsequently shared Ms. Kanika’s contact details with Ms. Simran Anand, Programme Officer, MF NCR, for further coordination.

Ms. Simran promptly took charge of the case and gathered all necessary details from the donor’s family. Ms. Kanika informed that her grandmother had woken up as usual that morning but suddenly fainted in her room. The family immediately called their family doctor for examination, and upon assessment, he declared Mrs. Darshan deceased. The doctor suspected that the cause of death may have been a cardiac arrest.

During the conversation, Ms. Kanikaexpressed the wish of the family to donate her grandmother’s eyes. Ms. Simran gently counselled the family regarding skin and bone donation as well; however, at that moment Ms. Kanika was not sure about this she asked for some time as she wanted to discuss it with her parents.

Following this, Ms. Simran coordinated with Dr. Shroff’s Charity Eye Hospital for the eye donation, and the retrieval team reached the residence and successfully retrieved the corneas.

 

At around 8:30 a.m., the family gave their consent for skin donation. Despite the late decision, Ms. Simran promptly coordinated with the Skin Bank at Safdarjung Hospital, New Delhi to facilitate the donation process. The Skin Bank team made sincere efforts to reach the deceased’s residence; however, due to unavoidable and unfavourable circumstances, they were significantly delayed. Consequently, the family decided to proceed with the final rites without the skin donation.

 

The donor family expressed their heartfelt gratitude to MOHAN Foundation for the timely guidance and smooth coordination, which enabled the successful donation of corneas.

Report by – Simran


#2:

Mr. Krishna Moorthy, an 88-year-old male, experienced breathing difficulty on 18th April 2026 at his residence in Madurai.

Mr. Dinesh, grandson of Mr. Krishna Moorthy, contacted the MOHAN Foundation helpline, and the call was received by Mr. Ganesh. 

The information was promptly communicated to Ms. Kavitha Aneesh, who counselled the family and coordinated with Aravind Eye Bank, Madurai.

The corneas were successfully retrieved on 18th March 2026. The family’s compassionate decision has helped restore sight to beneficiaries in need.

 

Report by – Kavitha Aneesh


#3:

Mr. Palaniyappan, a 72-year-old male and resident of Mugappair West, Chennai, was identified as a cornea donor. Ms. Visalakshi, the granddaughter of the donor, contacted the helpline of the MOHAN Foundation on 18th April 2026.

The call was received by Mr. Ganesh, who provided counselling to the family and obtained their consent for eye donation. The case was subsequently coordinated with the Sankara Nethralaya Eye Bank, which ensured the timely retrieval of the corneas.

The corneas were successfully retrieved, and the family’s noble decision will help restore vision to individuals in need.

Report by – Kavitha Aneesh


#4:

On April 18, 2026 the MOHAN Foundation helpline received a call for a possible whole-body donation.  Ms Kavitha Aneesh received the call and noted the main details from the caller. Mrs. Aruna Jyothi KB, 51 years old, passed away due to cardiac death at 10:30 PM. Shortly after her demise, Mr. Badrish KV, her husband residing at Jayanagar, Bengaluru, contacted the MOHAN Foundation helpline expressing the family’s willingness to donate her whole body for the study purpose. The details were provided to the staff in Bengaluru for further coordination.  

Mrs. Ranjini Shankar MS, of MOHAN Foundation, Bengaluru, counselled for corneal donation and explained in detail the procedure for whole-body donation and coordinated with Lions eye hospital for cornea retrieval and coordinated with Lady Curzon Bowring Hospital for whole-body donation, Bengaluru. The family members agreed for both cornea and whole-body donation. The next day morning on 19th April, 2026 at 10AM the whole-body donation procedure was completed, however the Eye Hospital denied the  offer of cornea retrieval. 

MOHAN Foundation appreciates the generosity of the family in the difficult period of deep grief. 

Report by – Ranjini


#5:

Mrs. R. Subhashini experienced breathing difficulty on 29th March 2026 at her residence in Bommagunta, Tirupati. She was admitted to Ruia Hospital by her son, Mr. Pawan Kumar, a pharmacist. Despite medical efforts, she passed away due to cardiac arrest.

Mr. Pawan Kumar contacted the MOHAN Foundation helpline, which was received by Mr. Venkatesh. The information was immediately communicated to Dr. Bhanu Prakash, who counselled the family and coordinated with LV Prasad Eye Institute, Tirupati, Andhra Pradesh.

The corneas were successfully retrieved on 30th March 2026. The family’s compassionate decision helped restore sight to beneficiaries in need.

Report by – Bhanu Prakash





Annual total calls to the Helpline

Year wise highlights

2023 Highlights

Monthly calls

Language breakup of calls

Donation done via the helpline

2024 Highlights

Monthly calls

Language breakup of calls

Donation done via the helpline

2025 Highlights

Monthly calls

Language breakup of calls

Donation done via the helpline