National Organ Donation and Transplant Toll Free Help Line

National Organ Donation and Transplant Toll-Free Help Line - 1800 103 7100 was initiated by MOHAN Foundation and has been functioning from 2012 onwards. The objective of this helpline is to provide service which offers information, support, guidance and referral for all those concerned with any aspect of organ donation and transplantation.

We have been able to provide this service to the public in eight languages. • English   • Hindi   • Telugu   • Tamil   • Kannada   • Malayalam   • Marathi   • Oriya

On an average we answer about 1000 calls a month. Share our National Organ Donation and Transplant Toll Free Helpline 18001037100 with your family, friends, colleagues, employees such that it reaches to the needy patients and they can contact us for more information.

Nearly 50% calls received by the helpline are in Hindi and Marathi language. 25% callers speak in English. The helpline gets more than 70% of calls during office hours. A snapshot of the call distribution is given below.



MOHAN Foundation’s National Organ Donation and Transplant Toll Free Helpline supported by SBI Foundation won the Initiative Award (under 5 Cr budget) in the Swasthya Kalyan (Health and Well-being) Category...Read More

Donations through the Helpline



Stories of Donation (yearwise)

Stories of Donation for the year 2025

Recent impactful event 1:

Eye Donation Facilitated in Sagar, Madhya Pradesh, Through MOHAN Foundation Helpline

On 5 July (Sunday) at 9.45 a.m., MOHAN Foundation Helpline Counsellor Anita received a call from Prakhar Jain from Sagar, Madhya Pradesh. He informed her that his 52-year-old mother-in-law, Bharti Jain, had passed away at 8.20 a.m. following an accident and that the family wished to donate her eyes.

Anita conveyed condolences on behalf of MOHAN Foundation and enquired about the circumstances of the death. Prakhar informed her that it was a medico-legal case and that the postmortem was to be conducted at Bundelkhand Medical College, Sagar. The family was keen to proceed with the eye donation.

Immediately after the call, Anita posted a message in the MOHAN Foundation WhatsApp helpline group seeking contacts in Madhya Pradesh who could assist with the eye donation. Simultaneously, Anita, who works in the media sector, searched online for eye donation-related contacts in Sagar. Through news reports, she identified Dr Sarika Chauhan of Bundelkhand Medical College, who has been associated with the promotion of eye donation.

Anita contacted a reporter from the news channel she works with and requested assistance in obtaining Dr Sarika Chauhan’s contact number. The number was obtained within ten minutes.

Anita contacted Dr Sarika Chauhan and briefed her about the case, including the medico-legal proceedings and the family’s wish to donate Bharti Jain’s eyes. She also shared Prakhar Jain’s contact details. Dr Sarika assured her that she would coordinate with the family.

Anita subsequently informed Prakhar that the family should proceed to Bundelkhand Medical College for the postmortem and that Dr Sarika Chauhan would contact them regarding the eye donation. It was subsequently confirmed through Dr Sarika that the eye donation was being carried out.

Later in the evening, Anita contacted Prakhar again and conveyed MOHAN Foundation’s gratitude to the family for their decision to donate Bharti Jain’s corneas despite the sudden and tragic circumstances of her death.

Prakhar informed her that Bharti Jain had already pledged for eye donation and that the family was keen to honour her wish. He described her as a gentle person and stated that, despite their grief, the family wanted to ensure that her desire for eye donation was fulfilled.

 

Report by – Anita Hada


#2:

On 30th May 2026, Dr. Bhanu Prakash received a helpline call from Dr. Nikhil informing him that his grandmother, Mrs. Banda Vani, was in a critical condition. He also informed that she had previously pledged for organ and whole-body donation through MOHAN Foundation.Following the call, Dr. Bhanu Prakash maintained regular communication with the family, providing guidance and counselling regarding the donation process.


After Mrs. Banda Vani passed away due to cardiac arrest at her residence in KPHB, Kukatpally, Hyderabad, on 27th June 2026, Dr. Bhanu Prakash immediately coordinated with the donor's family and the Vasan Eye Bank retrieval team. After counselling the family and he got the consent . 


The donor's daughter, who was residing abroad, was counselled over the telephone regarding whole body donation. After obtaining consent from the family, Dr. Bhanu Prakash coordinated with the authorities of Gandhi Medical College. As it was a Sunday and government ambulance services were not readily available, he coordinated with the concerned authorities and successfully arranged a government ambulance to transport the donor's body.The corneas were successfully  retrieved by Vasan Eye Bank on 27th June 2026, and the whole body was donated to Gandhi Medical College, Hyderabadon 28th June 2026 for medical education and research.


The donor's family expressed their sincere appreciation to MOHAN Foundation and Dr. Bhanu Prakash for the continuous guidance, counselling, and successful coordination throughout the donation process.

Report by – Bhanu Prakash


#3:

Smt. Shashi Bala Agarwal lived a life of resilience, compassion, and selfless devotion to her family. Following the demise of her husband in 2002, she single-handedly raised her family with remarkable courage and dedication. During her lifetime, she expressed her wish to donate her eyes after herdeath and shared this wish with her family.

At the age of 78, Smt. Shashi Bala Agarwal passed away at 2330 hours on June 22, 2026, after battling breast cancer. Honouringher final wish, her son, Mr. Abhishek Kumar Agarwal, and daughter-in-law, Smt. Sarita Agarwal, consented to corneal donation with the encouragement and support of their relative, Advocate Shri Deepak Goyal.

To fulfil her final wish, at 0150 hours on June 23, 2026, Advocate Shri Deepak Goyal contacted the MOHAN Foundation 24×7 Helpline for assistance with corneal donation. The call was received by Mr. Sanchit Arora, who sensitively counselled the family, reviewed the donor's medical history to rule out any contraindications, and guided them on the immediate measures required until the retrieval team arrived.

Mr. Arora promptly coordinated with the Eye Bank at Shri Ram Murti Smarak Institute of Medical Sciences (SRMS), Bareilly. The eye bank team responded swiftly, and the corneal retrieval was successfully completed at 0525 hours on June 23, 2026.
MOHAN Foundation extends its heartfelt gratitude to Mr. Abhishek Kumar Agarwal and the entire family of Smt. Shashi Bala Agarwal for their courageous decision to honourher final wish. The Foundation also sincerely acknowledges the dedicated efforts of the SRMS Eye Bank, Bareilly, for their prompt response in making this precious gift of sight possible.

Report by – Sanchit Arora


#4:

On June 22, 2026, Mrs. Laxmi called the helpline to let counselor Mr. Venkatesh know that her great-grandfather, Mr. Surya Prakasha Rao, had died at his home in BHEL, R.C. Puram, Hyderabad. Mr. Venkatesh notified Dr. Bhanu Prakash right away.


Dr. Bhanu Prakash contacted the donor's family, counselled them regarding the importance and procedure of corneal donation, and obtained their consent. In order to make the donation possible, he then worked with the Vasan Eye Bank retrieval team.

The corneas were successfully retrieved and donated to Vasan Eye Bank for restoring sight to individuals with corneal blindness. The donor's family appreciated the efforts and guidance provided by MOHAN Foundation.


The MOHAN Foundation is appreciative of the family's consideration of cornea donation during their difficult time. 

Report by – Bhanu Prakash


#5:

On 19th June 2026, at around 1:30 AM, Mr. Bulu received a helpline call informing him about the demise of Mrs. Vijaya Laxmi, who had suffered a cardiac arrest at her residence in Guntakal, Anantapur District, Andhra Pradesh. He shared the information with Mrs. Kavita, who subsequently informed Mr. Venkatesh. Mr. Venkatesh then immediately informed Dr. Bhanu Prakash. The deceased is survived by her two daughters.

Dr. Bhanu Prakash immediately contacted the donor's family, counselled them on the importance and process of corneal donation, and obtained their consent. He then coordinated with the LV Prasad Eye Bank retrieval team for the timely retrieval of the corneas.

 The corneas were successfully retrieved and donated to LV Prasad Eye Bank for sight restoration. The donor's family appreciated the counselling and support provided by MOHAN Foundation throughout the donation process.

 The corneas were successfully retrieved and donated to LV Prasad Eye Bank for sight restoration. The donor's family appreciated the counselling and support provided by MOHAN Foundation throughout the donation process.

Report by – Bhanu Prakash





Annual total calls to the Helpline

Year wise highlights

2023 Highlights

Monthly calls

Language breakup of calls

Donation done via the helpline

2024 Highlights

Monthly calls

Language breakup of calls

Donation done via the helpline

2025 Highlights

Monthly calls

Language breakup of calls

Donation done via the helpline