National Organ Donation Toll Free Help Line
1800 103 7100

(This initiative is supported by SBI Foundation)
 

National Organ Donation Toll-Free Help Line - 1800 103 7100 was initiated by MOHAN Foundation and has been functioning from 2012 onwards. The objective of this helpline is to provide service which offers information, support, guidance and referral for all those concerned with any aspect of organ donation and transplantation.

We have been able to provide this service to the public in eight languages. • English   • Hindi   • Telugu   • Tamil   • Kannada   • Malayalam   • Marathi   • Oriya

On an average we answer about 1000 calls a month. Share our National Organ Donation Toll Free Helpline 18001037100 with your family, friends, colleagues, employees such that it reaches to the needy patients and they can contact us for more information.

Nearly 50% calls received by the helpline are in Hindi and Marathi language. 25% callers speak in English. The helpline gets more than 70% of calls during office hours. A snapshot of the call distribution is given below.



MOHAN Foundation’s National Organ Donation Toll Free Helpline supported by SBI Foundation won the Initiative Award (under 5 Cr budget) in the Swasthya Kalyan (Health and Well-being) Category...Read More





Annual total calls to the Helpline


Donations done through Helpline

Recent impactful event 1:

On 10th February 2021, Ms. Ishwarya Thyagarajan, Helpline Executive received a call on the Helpline around 1:40 PM in the afternoon from Avadi, Chennai. The caller, Mr. Senthilkumaran, informed that a relative (his uncle) had passed away around one hour ago and the family would like to donate his eyes.The deceased, Mr. Anston, aged 74 years had died of natural causes and a local doctor had already confirmed the death.

Ishwarya coordinated with Sankara Nethralaya for the retrieval. During follow-up with Ms. Sathya, another relative of the deceased, it came to light that the cornea retrieval was successfully done by Sankara Nethralaya and a certificate of appreciation had been given to the family.

MOHAN Foundation is grateful to the family of Mr. Anston for their noble gesture.

Report by – Ms. Ishwarya Thyagarajan



#2:

On 1st February 2021, Mrs. Jaya Jairam received a helpline call from Mr. Karan Shetty who shared that his uncle, Mr. Ratnakar Shetty, who had met with an accident, was admitted in D Y Patil Hospital, Navi Mumbai and was brain dead. The ICU doctors were discussing this health condition with the immediate family and the hospital authorities were counselling them to consider organ donation. Mr. Karan's cousin and Mr. Ratnakar's daughter, Mrs. Disha Shetty was quite disturbed and unable to decide. So Mr. Karan reached out to MOHAN Foundation, wanting to know more and asked some questions such as -
- Will we know the identity of the Recipients?
- Is this all legal? The organs should not be misused.

He also added that he was worried as some other doctors told him that the body will be disfigured.

Mrs. Jaya explained the allocation process of deceased organ donation, the need for confidentiality between donor and Recipients and how deceased organ donation is the best solution for illegal organ trade. She also reassured him that the body does not get disfigured. Mr. Karan felt quite reassured and informed that he would convey to his cousin Disha. He also added that he would ask Disha to speak to Mrs. Jaya in case of any clarifications.

Mrs. Jaya did not receive any calls from the Shetty family thereafter. So she followed up with D Y Patil's Transplant Coordinator and came to know that while the daughter was indecisive due to the tragedy, the donor had become unstable and even an apnoea test could not be performed. Eventually, the donor crashed.So the case was unsuccessful as the donor crashed and all the members of the family were not willing for donation.

Report by – Mrs. Jaya Jairam



#3:

On January 29, 2021, Ms. Pallavi Kumar received a call from Mr. Bulu Behera at 7.00 am. Bulu who had received a call on the helpline from Mr. Arvind Jain, wishing to donate the corneas of his late father Mr. Nemchand Jain had already taken all the details from Mr. Arvind. Since the family belonged to Gurugram, Bulu requested Ms. Pallavi to follow up.

The deceased was an 84 year old person residing in Sector 45, Gurgaon. The death occurred at 5.30 am. As many eye banks do not take corneas from those above 80 years of age, Ms. Pallavi decided to speak to the eye bank first. She called Mr Ganesh of Nirmaya Eye Bank in Gurgaon. Ganesh said that he would like to speak to the family and take history before taking a call on whether corneas will be retrieved or not.

After speaking with the family, Ganesh went to their house and retrieved the corneas at 8.45 am.

MOHAN Foundation would like to express its heartfelt gratitude to the respected departed donor and his family.

Report by – Ms. Pallavi Kumar



#4:

On January 6, 2021, Dr. Ravi Wankhede (Honorary Director, MOHAN Foundation, Nagpur) received a call from Mr. Alok Gujral expressing his desire to donate the corneas of her daughter, Ms. Ashna Gujral on the free helpline number. Dr. Ravi then contacted Dr. Muneet (Programme Manager, MOHAN Foundation, NCR Office) at 2025 hours and requested her to coordinate the case as the caller was from Delhi.

Dr. Muneet then called up Mr. Gujral to find out the details of the patient who gave the phone to the donor's uncle to take forward the case. Ms. Ashna Gujral was 24 years old, and died at home because of cardiac arrest. She was a known case of Down's Syndrome.

Dr. Muneet then explained the procedure of eye donation to the father and the donor's uncle. She also shared with him that because of COVID-19, according to the guidelines laid down by the Ministry of Health and Family Welfare, Government of India, a negative COVID-19 antigen report was required. She also shared with him that Guru Nanak Eye Centre in Delhi does the rapid antigen test on the spot and only in case of negative result, the corneas will be retrieved.

She further explained that the sample will then be taken to the eye bank where it will undergo RT PCR test. Based on the report of the RT PCR test, it will be decided how the corneas will be utilized. If the report is negative then the corneas will be utilised to give sight to the needy, if positive then the tissue will be sent to GB Pant Hospital, Delhi for research purposes.

Both the father and the uncle understood the process and requested Dr. Muneet to coordinate the process. Dr. Muneet then called up Guru Nanak Eye Centre where she was connected with Dr. Sweta who took down the details of the patient and told her that the needful will be done.

The corneas were retrieved successfully by Dr. Sweta of Guru Nanak Eye Centre, New Delhi at 9.30 pm.

On Jan 8, 2021, Dr. Muneet contacted the eye bank to find out the result of the RT PCR test and she was informed that the result was negative. She then contacted the father of the donor and shared with him that his daughter's RT PCR test had come negative and that her gift of sight will be given to those in need.

MOHAN Foundation salutes the donor and especially her family who were motivated especially during COVID times to go ahead with the donation.

Report by – Dr. Muneet Kaur Sahi



#5:

On 3rd Jan 2021, Mr. P. C. Jain, counselor from MFJCF received a call about a brain death case in Pune. The patient was a 24 year old physiotherapist who had a fall and was in treatment at Divine Hospital, Pune.

Dr. Hemal Kanvinde sent the case details to Ms. Arati Gokhale, Chief Coordinator, ZTCC Pune for further action. She spoke to the treating doctor Dr. Mohit and explained that since the centre was not a retrieval centre the patient would need to be shifted to a transplant centre.

Next day Dr. Hemal spoke to Ms. Arati Gokhale and Dr. Mohit and was informed that though brain death was certified by external neurologists, the patient was extremely unstable and could not be shifted. The organ donation did not take place.

MOHAN Foundations thanks the doctors and the family members of Prathemesh Kamthe for their effort in time of grief.

Report by – Mr. P. C. Jain and Dr. Hemal Kanvinde



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