National Organ Donation Toll Free Help Line
1800 103 7100

(This initiative is supported by SBI Foundation)

National Organ Donation Toll Free Help Line - 1800 103 7100 has been initiated by MOHAN Foundation and is functioning for the past five years. The objective of this helpline is to provide service which offers information, support, guidance and referral for all those concerned with any aspect of organ donation and transplantation.

We have been able to provide this service to the public in eight languages. • English   • Hindi   • Telugu   • Tamil   • Kannada   • Malayalam   • Marathi   • Oriya

On an average we answer about 1000 calls a month. Share our National Organ Donation Toll Free Helpline 18001037100 with your family, friends, colleagues, employees such that it reaches to the needy patients and they can contact us for more information.

Nearly 50% calls received by the helpline are in Hindi and Marathi language. 25% callers speak in English. The helpline gets more than 70% of calls during office hours. A snapshot of the call distribution is given below.

Donations done through Helpline

Recent impactful event 1:

On 31st December 2018, Mr. Siva Shankar received a call at 11 AM on the helpline from Mr. Jiteesh from Raipur for a possible eye donation. His father M.B. Chaurpagar, had just passed away due to rectal cancer.

The family members had discussed donation and were ready to donate the eyes. They were not able to get any information on what can be done for eye donation. Mr. Siva Shankar explained that the eyes can be donated and immediately referred them to MGM eye bank in Raipur.

The eyes were successfully retrieved by MGM eye bank and 80 year old Mr. M. B. Chaurpagar was able to give sight to two people. Mr. Jiteesh and family thanked MOHAN Foundation for the timely help.

Report by – Dr. Hemal Kanvinde

Recent impactful event 2:

On 27th Dec 2018 at 7 pm Dr. Hemal received a call for a possible organ donation. An Inspector from Bengaluru was investigating the suicide of a recently widowed young woman, staying in a paying guest in Bengaluru. The note left by the girl mentioned her wish to be an organ donor and he was inquiring about the process.

I made him understand that cornea donation is possible and the process and legal consent that is needed. The family had to come from Maharashtra. I gave him the Bengaluru Jeevasarthakathe grief counsellor number.

As a follow up, Mr. Naushad Pasha of Jeevasarthakathe said that the donation did not happen, since the eye banks were not willing for the retrieval if the family consent could not be taken within the span of 6 hours of death.

This is one of the first incidents that an Investigating officer has asked for a clarification.

Report by – Dr. Hemal Kanvinde

Recent impactful event 3:

On Christmas Day, 25th Dec 2018 at around 2 pm Dr. Hemal received a call from Kolkata from Mr. Kundu that there is a death of a senior person in a neighbouring flat and he wanted to know about eye donation. I informed him about the processes and also gave him contact details of the eye banks in Kolkata.

When I spoke to him again he said that the donation of cornea was successfully done by Disha Eye bank & hospital and that the other eye-banks did not respond to his calls.

Report by – Dr. Hemal Kanvinde

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