National Organ Donation and Transplant Toll Free Help Line

(This initiative is supported by SBI Foundation)

National Organ Donation and Transplant Toll-Free Help Line - 1800 103 7100 was initiated by MOHAN Foundation and has been functioning from 2012 onwards. The objective of this helpline is to provide service which offers information, support, guidance and referral for all those concerned with any aspect of organ donation and transplantation.

We have been able to provide this service to the public in eight languages. • English   • Hindi   • Telugu   • Tamil   • Kannada   • Malayalam   • Marathi   • Oriya

On an average we answer about 1000 calls a month. Share our National Organ Donation and Transplant Toll Free Helpline 18001037100 with your family, friends, colleagues, employees such that it reaches to the needy patients and they can contact us for more information.

Nearly 50% calls received by the helpline are in Hindi and Marathi language. 25% callers speak in English. The helpline gets more than 70% of calls during office hours. A snapshot of the call distribution is given below.



MOHAN Foundation’s National Organ Donation and Transplant Toll Free Helpline supported by SBI Foundation won the Initiative Award (under 5 Cr budget) in the Swasthya Kalyan (Health and Well-being) Category...Read More

Donations through the Helpline



Stories of Donation (yearwise)

Stories of Donation for the year 2025

Recent impactful event 1:

On March 28, 2026, Ms. Kavitha Aneesh received a call on the Foundation’s 24/7 toll-free helpline regarding a probable body donation from Ambattur, Chennai.

The caller, Mrs. Sharmila, informed that her husband had passed away approximately 45 minutes earlier at home, and the family wished to proceed with body donation in accordance with his prior decision. Ms. Kavitha provided initial counselling, including guidance on the procedure and the requirement of obtaining a death certificate from a registered medical practitioner, as the demise had occurred at home. Dr. Hemal further assessed the case, confirmed the absence of contraindications, and counselled the family regarding the possibility of corneal donation.

Mr. Noor Mohammed (58), a chronic kidney disease (CKD) patient undergoing treatment, was known for his kind and helpful nature. On March 28, while he was alone at home, Mrs. Sharmila had stepped out for work. Upon her return, she found him unresponsive. She immediately contacted the MOHAN Foundation to fulfill his wish of body donation, a decision he had made two years earlier.

Mr. Noor Mohammed’s body was donated to Sri Ramachandra Medical College, and his corneas were donated to the hospital’s eye bank.

The MOHAN Foundation expresses its heartfelt gratitude to the family for honoring the noble wish of the deceased. We also extend our sincere thanks to the Department of Anatomy, SRIHER, for facilitating a smooth and respectful donation process.

Report by – Kavitha Aneesh


#2:

On March 23, 2026, at 3:20 PM, Mrs. Arshiya Fathima, Senior Project Officer, Chennai, received a call on the Foundation’s 24/7 toll-free helpline regarding a body donation from Dharmapuri. The caller, Mr. Suguvanan from Dharmapuri, informed her of the passing of his uncle, Mr. M.R. Srinivasan, aged 97.

Mr. M.R. Srinivasan was a registered voluntary body donor at the Government Mohan Kumaramangalam  Medical College, Salem, and the family was keen to fulfill his wish.

Recognizing the urgency, Mrs. Arshiya sought assistance from Mr. Ganesh to obtain the contact details of the Salem transplant coordinator to facilitate the donation process. Then Mrs. Arshiya coordinated with  Mr. Bala Sakthi transplant coordinator of Government Medical College, Salem to arrange for the collection of the body.

On March 24, 2026, at 10:00 AM, Government Mohan Kumaramangalam  Medical College has arranged the vehicle to take body and then the voluntary body donation was successfully completed.

Mr. M.R. Srinivasan was a freedom fighter who participated in the Quit India Movement. He was known for his progressive and courageous mindset—having earlier donated his wife’s body and now fulfilling his own wish for body donation.

MOHAN Foundation offers its heartfelt gratitude to the family of Mr. M.R. Srinivasan for their noble and selfless decision. We also acknowledge the prompt response and dedicated efforts of the transplant coordinator in ensuring the success of this donation.

Report by – Arshiya


#3:

On March 19, 2026, at 12:37 AM, Mr. Sanchit Arora, Project Leader, Rishikesh, received a call on MOHAN Foundation’s 24/7 toll-free helpline regarding a potential organ donation case from Nagpur. The caller, Mr. Vedant Pal from Sausar, son of the patient, reached out seeking guidance.

Mr. Sanchit Arora sensitively responded to the call and provided initial guidance regarding organ donation. He was informed that Mrs. Bina Pal was suffering from a severe brain stroke, which resulted in a subarachnoid haemorrhage. Despite intensive medical treatment, her condition remained critical, and she was subsequently declared brain dead by the treating doctors.

Following the call, Mr. Sanchit Arora shared the case details on the Helpline WhatsApp group for further coordination. Ms. Neha then connected with Mr. Vedant Pal, collected detailed medical history, and provided counselling on organ donation. All relevant information was subsequently shared with Mr. Dhiraj Kurve, Transplant Coordinator, for further proceedings.

At Government Medical College and Hospital (GMCH), Nagpur, the appointed Transplant Coordinator, Mr. Dhiraj Kurve, met the family and provided comprehensive counselling. He explained Mrs. Bina Pal’s medical condition, the concept of brain stem death, and the process and significance of organ donation.

The family demonstrated remarkable strength and positivity and provided written consent for organ donation. In coordination with Dr. Soma Cham from Trauma ICU 2, Mrs. Bina Pal was shifted for further specialized care and monitoring.

On March 19, 2026, several diagnostic tests were conducted, and efforts were made to maintain pre-apnea parameters. However, her condition suddenly deteriorated, and she suffered a cardio-respiratory arrest. Despite all resuscitative efforts, she was declared deceased.

In this difficult time, Mr. Dhiraj Kurve once again approached the family with empathy and discussed the possibility of cornea (eye) donation. Even in their moment of profound grief, the family showed extraordinary compassion and consented to donate her eyes. Mr. Vedant Pal played a crucial and supportive role in facilitating this noble decision.

Following the consent, the Eye Bank team at GMCH was immediately informed. On March 20, 2026, both corneas were successfully retrieved and handed over for transplantation, helping restore vision to patients in need.

The family was formally acknowledged and appreciated for their selfless act. An Eye Donation Certificate was presented in memory of Mrs. Bina Pal.

In the face of an unexpected loss, away from their home state, the Pal family chose compassion and humanity. Through her cornea donation, Mrs. Bina Pal continues to live on—bringing light and vision to others, and leaving behind a lasting legacy of hope.

Report by – Neha Sailwar


#4:

On March 18, 2026, at around 5:45 PM, Mr. Sunil Kumar, a resident of Rohtak, Haryana, contacted the MOHAN Foundation (MF) helpline during a time of personal loss. His call was received by Mr. Nikhil Nagarkar, Project Coordinator at MF Palghar, who promptly shared the details on the internal helpline WhatsApp group. Acting swiftly, Ms. Simran Anand, Programme Officer at MF NCR, reached out to Mr. Sunil to assist in coordinating a potential cornea donation.

 Earlier that day, at approximately 1:00 PM, Mr. Sunil’s father, Mr. Satish Kumar, aged 68, had suddenly collapsed and was taken to a nearby hospital, where he was declared deceased due to cardiac arrest. Despite their grief, the family expressed their wish to donate his corneas. HeMr. Sunil also shared that he had been trying to contact the Rohtak Eye Bank helpline but was unable to connect. Recognizing the urgency, Ms. Simran immediately coordinated with Mr. Dinesh Sharma, Coordinator at the Eye Bank, PGI Rohtak, to facilitate the donation process without delay.

 The family had learned about cornea donation through a relative, which inspired them to take this noble step during a difficult time. With timely coordination and support, the donation was successfully carried out. The MOHAN Foundation sincerely appreciates the compassionate gesture of Mr. Sunil Kumar and his family, whose decision has the potential to restore sight and bring hope to those in need.

Report by – Simran


#5:

On March 10,2026, at 12:15 PM, Ms. NehaSailwar, Program Executive, Nagpur, received a call on the Foundation’s 24/7 toll-freehelpline regarding an organ donation from Lucknow.The caller,Mr. Suresh Mishra, Advocate, Lucknow, informed her of the passing of his friend’s son, Mr. ShubhamShukla, aged 31, due to suicide by hanging at around 08:15 AM.

 

Ms. Sailwar sensitively explained that organ donation is possible only when the cause of death is brain death. Since Mr. Sukhla had passed away due to circulatory death, only cornealdonation would be possible. Understanding the significance of the opportunity to help others, the family agreed to proceed with corneal donation.

 

Recognizing the urgency, Ms. Neha promptly forwarded Mr. Mishra’s contact details to Mr. Sanchit Arora, Project Leader at MOHAN Foundation, to facilitate the donation process. Mr. Arora immediately reached out to the family to collect Mr. Shubham’s medical history, ensuring he had no infectious or communicable diseases. The family confirmed there was no history of active sepsis or other disqualifying communicable diseases

 

To facilitate retrieval, he then coordinated with the King George’s Medical University (KGMU) Eye Bank, Lucknow.

 

Since the case was medico-legal in nature, police verification was carried out. After completion of the required legal procedures, the corneal retrieval was successfully performed at 03:30 PM on March 10, 2026 by the KGMU Eye Bank team at the mortuary of KGMU, Lucknow.

 

At 31 years of age, Mr. ShubhamShukla gave the priceless gift of sight to two individuals through his selfless act of corneal donation.

 

MOHAN Foundation offers its heartfelt gratitude to the family of Mr. ShubhamShukla for their noble decision. We also acknowledge the swift response and unwavering commitment of the team from theKGMU Eye Bank team, whose timely coordination made this donation possible.

 

Report by – Sanchit Arora





Annual total calls to the Helpline

Year wise highlights

2023 Highlights

Monthly calls

Language breakup of calls

Donation done via the helpline

2024 Highlights

Monthly calls

Language breakup of calls

Donation done via the helpline

2025 Highlights

Monthly calls

Language breakup of calls

Donation done via the helpline