National Organ Donation and Transplant Toll Free Help Line

(This initiative is supported by SBI Foundation)

National Organ Donation and Transplant Toll-Free Help Line - 1800 103 7100 was initiated by MOHAN Foundation and has been functioning from 2012 onwards. The objective of this helpline is to provide service which offers information, support, guidance and referral for all those concerned with any aspect of organ donation and transplantation.

We have been able to provide this service to the public in eight languages. • English   • Hindi   • Telugu   • Tamil   • Kannada   • Malayalam   • Marathi   • Oriya

On an average we answer about 1000 calls a month. Share our National Organ Donation and Transplant Toll Free Helpline 18001037100 with your family, friends, colleagues, employees such that it reaches to the needy patients and they can contact us for more information.

Nearly 50% calls received by the helpline are in Hindi and Marathi language. 25% callers speak in English. The helpline gets more than 70% of calls during office hours. A snapshot of the call distribution is given below.



MOHAN Foundation’s National Organ Donation and Transplant Toll Free Helpline supported by SBI Foundation won the Initiative Award (under 5 Cr budget) in the Swasthya Kalyan (Health and Well-being) Category...Read More

Donations through the Helpline



Stories of Donation (yearwise)

Stories of Donation for the year 2025

Recent impactful event 1:

On May 1, 2025, at approximately 3:30 AM, Mr. Sanchit Arora, Project Leader at MOHAN Foundation stationed at AIIMS Rishikesh, received a call on the Foundation’s 24/7 toll-free helpline. The caller, Ms. Veenita from Dilshad Garden, New Delhi, informed him of the passing of her 72-year-old grandmother, Ms. Yog Rani, due to a cardiac arrest around 2:25 AM.
Mr. Arora gathered Ms. Yog Rani’s medical history and confirmed there were no infectious or communicable diseases. Ms. Veenita shared that the death was due to natural, age-related causes.


Mr. Arora explained the process of corneal donation and sensitively introduced the option of skin donation after circulatory death. After careful consideration, the family consented to both cornea and skin donation.


He immediately coordinated with the National Eye Bank at AIIMS, New Delhi. Their team reached the location and successfully retrieved the corneas at 7:15 AM. Subsequently, Mr. Arora contacted the National Organ and Tissue Transplant Organization (NOTTO) helpline, and the Safdarjung Hospital Skin Bank team arrived shortly after, completing the skin retrieval at 7:30 AM.


At 72, Ms. Yog Rani gave the gift of sight to two individuals through her cornea donation. Her skin donation offered renewed hope and healing to patients with severe skin injuries.


MOHAN Foundation expresses its sincere gratitude to Ms. Yog Rani’s family for their generous and selfless decision. We also acknowledge the timely and coordinated efforts of the National Eye Bank, NOTTO, and the Safdarjung Skin Bank teams, which made this multi-tissue donation possible

Report by – Sanchit Arora


#2:

 

On April 30, 2025, around 20.25 hrs, Mr Ganesh C, Marketing Coordinator, MOHAN Foundation received a call for a eye donation. The caller, Dr Poorna from Chennai informed that one of her patient's relative had passed away. Family wished to donate her corneas.
Mr Ganesh got details of the pateint Mr Rajendran, who then informed about the death and redirected the call to his daughter. The daughter was at the home of  86 year old, Mrs Padma the deceased. Mr Ganesh spoke with his daughter and obtained the details of the Mr. Ramakrishnan son of deceased  and got oral consent. 
 
Sankara Netralaya Eye Bank, Chennai was informed of the case. The corneas of Ms Padma were successfully retrieved by 21.40 hrs.
MOHAN Foundation sincerely thanks Mr. Ramakrishnan and family for their generous donation and extends its appreciation to Sankara Netralaya Eye Bank for their timely assistance.

On April 30, 2025, around 20.25 hrs, Mr Ganesh C, Marketing Coordinator, MOHAN Foundation received a call for a eye donation. The caller, Dr Poorna from Chennai informed that one of her patient's relative had passed away. Family wished to donate her corneas.

Mr Ganesh got details of the pateint Mr Rajendran, who then informed about the death and redirected the call to his daughter. The daughter was at the home of  86 year old, Mrs Padma the deceased. Mr Ganesh spoke with his daughter and obtained the details of the Mr. Ramakrishnan son of deceased  and got oral consent. 


 Sankara Netralaya Eye Bank, Chennai was informed of the case. The corneas of Ms Padma were successfully retrieved by 21.40 hrs.
MOHAN Foundation sincerely thanks Mr. Ramakrishnan and family for their generous donation and extends its appreciation to Sankara Netralaya Eye Bank for their timely assistance.

 

Report by – Ganesh C


#3:

On April 16, 2025, at 10:30 a.m., Mr. Ganesh Prabu, a neighbour of Ms. Saroja, Chennai, contacted the MOHAN Foundation (MF) helpline to facilitate a corneal donation for his neighbour Ms. Saroja 83-year-old. Dr. Anitha Hada, an MF Helpline Counsellor, received the call and promptly shared the details on the MF Helpline WhatsApp Group. Upon seeing the message, Ms. Arshiya Fathima quickly reached out Mr. Ganesh Prabu and collected family information,  contacted Ms. Sathya ,  the deceased daughter and then coordinated the donation.

Ms. Sathya  informed Ms. Arshiya Fathima that her mother had collapsed at home and was taken to Ranga Hospital in Mandaveli, where she was declared dead at 9:00 a.m. by a registered medical practitioner. 

Considering Ms. Saroja age, Ms. Arshiya Fathima requested some time to consult with eye banks to determine if corneal donation was feasible. She also suggested the option of skin donation, but the family declined. Ms. Arshiya then contacted Sankara Netralaya Eye bank, Chennai.  The eye bank team  went to Ranga Hospital and successfully retrieved the corneas at around 11:45 A.M. on April 16, 2025.

MOHAN Foundation sincerely thanks Ms. Saroja’s family for their generous donation and extends its appreciation to Sankara Netralaya Eye Bank for their timely assistance.

Report by – Arshiya


#4:

On April 15, 2025, at approximately 12:45 AM, Mr. Sanchit Arora, Project Leader at MOHAN Foundation stationed at AIIMS Rishikesh, received a call on the Foundation’s 24/7 tollfree helpline. The call was from Mr. Vishal in Peerziguda Uppal, Hyderabad, informing about the passing of his friend’s father, Mr. T. Suresh Kumar, aged 55, due to cardiac arrest around 6:30 PM on April 14, 2025. Mr. Vishal shared the contact details of Mr. Kumar’s son, Mr. Rishi, for further coordination.

 Mr. Arora immediately got in touch with Mr. Rishi to gather Mr. Kumar’s medical history and confirm that he had no infectious or communicable diseases. Mr. Rishi stated that his father had passed away due to natural, age-related causes and had no such health conditions.

 After providing a detailed explanation of the corneal donation process, Mr. Arora also sensitively introduced the option of skin donation. However, the family opted to proceed with only the corneal donation.

 To facilitate the retrieval, Mr. Arora coordinated with Mr. Anand from the L V Prasad Eye Bank in Hyderabad. The eye bank team promptly reached the location and successfully retrieved the corneas at 3:15 AM.

 At 55 years of age, Mr. T. Suresh Kumar gave the priceless gift of sight to two individuals through corneal donation.

 MOHAN Foundation extends its heartfelt gratitude to the family of Mr. Kumar for their noble and selfless decision to donate. We also acknowledge the swift and dedicated efforts of the L V Prasad Eye Bank team, whose timely coordination made this donation possible.

 

Report by – Sanchit Arora


#5:

Mr. Bulu Behera, a helpline counselor, received a call on 15th April at 6:00 AM from Mr.Sagar Manjibhai Makwana, informing him that his father, Mr. Manjibhai Hajabhai Makwana, had passed away early that morning due to cardiac arrest. The family expressed their wish to donate his eyes.


Mr. Bulu promptly forwarded the message to the helpline group. Following this, Ms. Kavitha shared the information with Ms. Bhavana, a counselor from Gujarat.


Ms. Bhavana quickly connected with the family in Jumagadh and provided general counseling along with guidance on the procedures to be followed for eye donation. Mr. Manjibhai Hajabhai Makwana had registered as an organ donor with MOHAN Foundation and had informed his family of his wish to donate organs in case anything went wrong.


Ms. Bhavana coordinated effectively with Panjuri Eye Center, Junagadh, to facilitate the donation. The family, showing great generosity, honored his wish by donating his eyes.


MOHAN Foundation sincerely thanks the family of Mr. Manjibhai Hajabhai Makwana for their noble act, which helped restore the gift of sight to two individuals.

Report by – Kavitha Aneesh





Annual total calls to the Helpline


Language breakup of calls




Monthly calls 2023


Organs Donated in 2023