National Organ Donation and Transplant Toll Free Help Line

(This initiative is supported by SBI Foundation)

National Organ Donation and Transplant Toll-Free Help Line - 1800 103 7100 was initiated by MOHAN Foundation and has been functioning from 2012 onwards. The objective of this helpline is to provide service which offers information, support, guidance and referral for all those concerned with any aspect of organ donation and transplantation.

We have been able to provide this service to the public in eight languages. Х English   Х Hindi   Х Telugu   Х Tamil   Х Kannada   Х Malayalam   Х Marathi   Х Oriya

On an average we answer about 1000 calls a month. Share our National Organ Donation and Transplant Toll Free Helpline 18001037100 with your family, friends, colleagues, employees such that it reaches to the needy patients and they can contact us for more information.

Nearly 50% calls received by the helpline are in Hindi and Marathi language. 25% callers speak in English. The helpline gets more than 70% of calls during office hours. A snapshot of the call distribution is given below.



MOHAN FoundationТs National Organ Donation and Transplant Toll Free Helpline supported by SBI Foundation won the Initiative Award (under 5 Cr budget) in the Swasthya Kalyan (Health and Well-being) Category...Read More

Donations through the Helpline



Stories of Donation (yearwise)

Stories of Donation for the year 2025

Recent impactful event 1:

On December 29, 2025, at approximately 04:05 AM, Mr. Uttam Marwaha, a resident of Lucknow, Uttar Pradesh, contacted the MOHAN Foundation helpline seeking assistance with corneal donation. The call was attended by Mr. Sanchit Arora, Project Leader, MOHAN Foundation, Uttarakhand.


Mr. Marwaha informed Mr. Arora that his mother, Ms. Bichhi Devi Marwaha, had sustained injuries following a fall and had subsequently passed away. He shared that donating her eyes had been her last wish. After completion of the necessary hospital formalities, the body was brought back home.


Mr. Arora enquired about any medical history of sepsis or communicable diseases. Upon confirmation from the family that there was no such history, he guided them on the correct measures to preserve the corneas and prevent them from drying while arrangements were being made.


To enable timely retrieval, Mr. Arora coordinated with Mr. Altaf, Eye Bank Technician and Counsellor at King George’s Medical University (KGMU), Lucknow. The corneal retrieval was successfully completed at 06:10 AM at the residence of the deceased.
MOHAN Foundation conveys its heartfelt gratitude to the family of Ms. Bichhi Devi Marwaha for honouring her noble wish. We also acknowledge and appreciate the prompt response and dedicated efforts of the team at King George’s Medical University, Lucknow, whose efficient coordination ensured the successful completion of this donation.

Report by Ц Sanchit Arora


#2:

On December 17, 2025, at approximately 04:25 PM, Ms. Kavitha Aneesh, Marketing Coordinator at MOHAN Foundation, received a call on the Foundation’s 24/7 helpline regarding an eye donation from Dehradun. The caller, Ms. X informed her of the passing of her mother, Ms. Y, aged 79, due to cardiac arrest at around 02:50 PM on December 17, 2025.
Recognizing the urgency, Ms. Kavitha promptly forwarded Ms.X contact details to Mr. Sanchit Arora, Project Leader at MF, Uttarakhand to facilitate the donation process. Mr. Arora immediately contacted the family to gather Ms.Y’s medical history, ensuring she had no infectious or communicable diseases. Ms. X confirmed that her mother had passed away due to natural, age-related causes and had no such conditions.
To facilitate the retrieval, Mr. Sanchit contacted Mr. Hritik Roshan, Eye Bank Technician and counsellor at Shri Mahant Indiresh Eye Bank and Hospital, Dehradun, who successfully retrieved the corneas at 05:20PM.
MOHAN Foundation extends its heartfelt gratitude to the family of Ms. Yfor their noble decision. We also commend the swift response and dedication of the team from Shri Mahant Indiresh Eye Bank and Hospital, Dehradun, whose timely coordination made this donation possible.
Note: The name of the donor has been withheld to respect the privacy of the donor family.

Report by Ц Sanchit Arora


#3:

Anita, a Counselor  with the MOHAN Foundation Helpline got a call at 10:16 am on 23 November 2025, from Mr. Nitin Kumar Nayyar, who informed her that his father, Mr. Virendra Kumar Nayar, aged 73 years had always wanted to donate his body and was presently admitted in a very critical condition in Fortis Hospital Jaipur. Nitin and his mother, Nalini Nayyar wanted to know the process and procedure for the body donation so that they could be prepared accordingly.
Since Anita lives in Jaipur, she informed Nitin about the person and the NGO, which works for body donation in Jaipur and assured him that they will call him and guide properly.  After that, Anita contacted Mr Kamal Sacheti, who has been working for body donation for the past many years In Rajasthan through his NGO, JSJ Central Sanstha and requested for support, giving all the details. 
Mr. Virendra Kumar Nayar left for the heavenly abode around 3 PM on the same day and Kamal Sacheti reached Fortis hospital within one hour to ensure that the body donation is done smoothly. The body was donated to Mahatma Gandhi Medical College, Jaipur and a fruit tree was also planted on the premises to pay tribute to the Donor. 
MOHAN Foundation thanks JSJ Central Sanstha NGO and appreciates the family of Late Shri Mr. Virendra Kumar Nayar for fulfiling his wishes. 

Report by Ц Anita Hada


#4:

On November 22, 2024, at 6:40 a.m., Mr. Bharat Bhushan Gupta contacted the MOHAN Foundation helpline requesting the eye donation of his 68-year-old younger brother, Mr. Pawan Kumar Gupta, who had passed away around 3:00 a.m. due to chronic liver disease. His call was attended by Dr. Hemal Kanvinde, who immediately shared Mr. Bharat’s details with Ms. Simran Anand, Programme Officer at MOHAN Foundation–NCR. Ms. Simran promptly connected with the family, offered support, and collected all required information.

 

Mr. Bharat shared that the family wished to honour Mr. Pawan’s last wish—to donate his eyes. Before reaching out to MOHAN Foundation, he had already contacted three eye banks in Delhi. Dr. Shroff’s Charity Eye Hospital reviewed the case and informed the family that, due to an existing infection, corneal donation for transplantation was not possible, though the tissues could still be used for research.

 

Understanding the family’s desire to carry forward his wish, Ms. Simran sensitively counselled them about the possibility of skin donation. They requested some time to speak with other family members and process the information.

 

Nearly two hours later, around 10:00 a.m., the deceased’s daughter, Ms. Anusha, informed Ms. Simran that the family wished to move ahead with skin donation. Ms. Simran then coordinated with the Skin Bank at R&R Hospital, New Delhi, and the team began preparing to visit the residence.

 

However, before the retrieval team arrived, the family called back, hesitant to proceed. The deceased’s wife was deeply emotional and worried that the donation might cause visible disfigurement to the body, especially with relatives and friends expected to visit.

 

Sensing their distress, Ms. Simran reached out again, gently and patiently addressing their concerns. She explained the skin donation procedure in detail and reassured them that there would be no visible changes to the body, preserving dignity for the final rites. She also shared how donated skin plays a life-saving role for patients with severe burns.

 

This reassurance brought comfort to the family, and they agreed to proceed. The R&R Hospital retrieval team reached the residence around 1:00 p.m. and successfully completed the skin retrieval.

 

Later that evening, Ms. Simran spoke to Ms. Anusha, who shared that the entire family—and even visiting relatives—felt proud of the decision. She expressed deep appreciation for the professionalism and respectful conduct of the R&R team, mentioning that seeing them work in uniform felt like a moment of honour for the family.

 

Mr. Bharat also conveyed his heartfelt gratitude to Ms. Simran for guiding them throughout the process. He added that they were unaware that skin donation was possible and expressed his own willingness to pledge his skin in the future.

 

The family extended warm thanks to the MOHAN Foundation for supporting them in fulfilling their loved one’s final wish and enabling a meaningful contribution that will go on to help save lives.

Report by Ц Simran


#5:

On November 20, 2025, Mr. Ganesh C, Senior Project Executive, MOHAN Foundation received a call on helpline from Mr Gopinath, to the organ donation helpline stating his mother Ms. Usha, 58 had his last breath by evening 6.30 PM and wished to donate her corneas.

 

 Mr Ganesh. C, instructed the family to follow the precautions by having the head of the deceased raised and covering the eye with wet cloth, he then contacted Arasan Eye Bank, and linked them up with the donor family. The corneas were successfully retrieved by 09.30 PM from the donor's residence at Erode.

Report by Ц Ganesh C





Annual total calls to the Helpline


Language breakup of calls






Monthly calls 2024 & 2023




Organs Donated in 2024 & 2023




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