National Organ Donation Toll Free Help Line
1800 103 7100

(This initiative is supported by SBI Foundation)
 

National Organ Donation Toll-Free Help Line - 1800 103 7100 was initiated by MOHAN Foundation and has been functioning from 2012 onwards. The objective of this helpline is to provide service which offers information, support, guidance and referral for all those concerned with any aspect of organ donation and transplantation.

We have been able to provide this service to the public in eight languages. • English   • Hindi   • Telugu   • Tamil   • Kannada   • Malayalam   • Marathi   • Oriya

On an average we answer about 1000 calls a month. Share our National Organ Donation Toll Free Helpline 18001037100 with your family, friends, colleagues, employees such that it reaches to the needy patients and they can contact us for more information.

Nearly 50% calls received by the helpline are in Hindi and Marathi language. 25% callers speak in English. The helpline gets more than 70% of calls during office hours. A snapshot of the call distribution is given below.



MOHAN Foundation’s National Organ Donation Toll Free Helpline supported by SBI Foundation won the Initiative Award (under 5 Cr budget) in the Swasthya Kalyan (Health and Well-being) Category...Read More





Annual total calls to the Helpline


Donations done through Helpline

Recent impactful event 1:

On 4th May 2021, Ms. Ishwarya Thyagarajan, Helpline Executive received a call on the Helpline around 4:40 PM in the afternoon from Thiruthuraipoondi in Tiruvarur district of Tamil Nadu. The caller, Ms. Pramila, informed that her father had passed away around 30 minutes ago due to heart failure and it was his wish that all his organs, tissues and body were to be donated.

Ms. Pramila was advised that only eye donation and body would be possible following circulatory death and there might be challenges given the pandemic. Tiruvarur Government Medical College, the nearest to the residence of the deceased, was reached out to for both eye and body donations. The officials from the college informed right away that while body donation cannot be accepted, they would try to retrieve the corneas. However, this was unsuccessful too.

At the family’s request private eye banks including Sankara Nethralaya in Chennai, Joseph’s Eye Hospital in Trichy, Aravind Eye Hospitals in Kumbakonam and a few others were contacted. COVID restrictions and travel distance unfortunately did not allow for the retrieval of the corneas.

MOHAN Foundation is thankful to the family for taking efforts to carry out the deceased wishes.

Report by – Ms. Ishwarya Thyagarajan


#2:

On 25th April 2021 around 12 pm , Ms. Neha from MOHAN Foundation Chandigarh office received a call on the helpline for a probable tissue donation in Pune. The caller Ms. Dhruvi enquired about Eye Donation of her grandfather Mr. Mahendra Batavya 78 years old who died an hour earlier due to sudden Cardiac arrest in a known case of Asthma at his residence at Pimple Saudagar, Pune.

Ms. Neha noted the details and informed the Mumbai team for further coordination. Ms. Jaya Jairam called Ms. Dhruvi and explained the process of Cornea Donation and Skin Donation to the patient relative who asked sometime to discuss within the family. Ms. Jaya spoke with the relative regarding their decision about tissue donation. All the family members responded positively for Eyes and Skin Donation.

Then Dr. Jimmy Gupta of MOHAN Foundation Mumbai office coordinated with H V Desai Eye Bank, Pune and Surya Skin Bank for Corneal and Skin retrieval respectively with the help of Transplant Coordinator Mrs. Sharmila Padhe.

After a while Dr. Jimmy spoke with Mr. Sushant Yadav of H V Desai Eye Bank, Pune regarding the corneal retrieval process, he confirmed that the team will reach shortly at patients' residence. But the Skin Bank team deferred the case quoting that their skin donation program is halted presently due to pandemic. Dr. Jimmy informed the family regarding the situation.

After following up a few hours later Dr. Jimmy got to know from Ms. Dhruvi that retrieval process of Eye donation has been completed. Corneas were donated to H V Desai Eye Bank, Pune. Dr. Jimmy thanked all the members for supporting the cause of tissue donation and the family thanked MOHAN Foundation and also expressed his gratitude that so smoothly all the process got completed and their wish to donate was fulfilled.

Report by – Dr. Jimmy Gupta


#3:

On 24th April 2021 around 6 pm, Dr. Jimmy Gupta received a call on helpline from Ms. Adhya Singh enquiring about Eye Donation of her grandfather Mr. Pratap Trilok Singh (77 years) who died at around an hour back due to sudden Cardiorespiratory arrest in known case of COPD at his residence at Borivali, Mumbai.

Dr. Jimmy explained the process of Cornea Donation and Skin Donation to the patient relative who asked sometime to discuss within the family. After sometime Dr. Jimmy spoke with the relative regarding their decision about tissue donation.and got a positive response for Eyes and Skin Donation and also for Whole Body donation. Dr. Jimmy explained to them that due to pandemic government medical colleges are not accepting Whole Body Donations at present.

Meanwhile Dr. Jimmy coordinated with Dr. Archana from Bachooali Eye Bank Coordination and Research Centre and Ms Chetna from RCBN Skin Bank, Airoli who were very cooperative and confirmed to me that shortly they will reach deceased residence for Corneas retrieval and Skin retrieval respectively. Dr. Jimmy kept the family updated.

After following up a few hours later Dr Jimmy got to know from Ms Adhya Singh that retrieval process of Eye donation & Skin Donation has been completed. Corneas were donated to Bachooali Eye Bank Coordination and Research Centre,Parel and Skin was donated to RCBN Skin Bank, Airoli respectively.

Dr. Jimmy thanked all the members for supporting the cause of tissue donation and the family thanked MOHAN Foundation and also expressed his gratitude that so smoothly all the process got completed and their wish to donate was fulfilled.

Report by – Dr. Jimmy Gupta


#4:

On 23rd April 2021 around 9.00am, Dr. Jimmy Gupta received a call on the helpline from Mr. Keval Ahya enquiring about Eye Donation of his mother Mrs. Bharti Ahya who died an hour ago. The cause of death was sudden Cardiac arrest in a known case of IC bleed post-op status, IHD, Diabetes and Hypertension at Zen Hospital, Chembur.

Dr. Jimmy explained the process of Cornea Donation and Skin Donation to the patient relatives who asked sometime to discuss within the family. After sometime Dr. Jimmy spoke to patient's husband Mr. Bharat and daughter Ms. Radhika regarding their decision about tissue donation. All the family members responded positively for Eyes and Skin Donation and also wished to donate Whole Body to government medical college for medical purpose. Dr. Jimmy explained to them that due to pandemic government medical colleges are not accepting Whole Body Donations at present.

Meanwhile Dr. Jimmy coordinated with Dr. Rameswari from Laxmi Eye Bank,Panvel and Ms. Seema from Masina Skin Bank, Sion and confirmed that they will reach deceased's residence for Corneas retrieval and Skin retrieval respectively. Dr. Jimmy also spoke with management of Zen Hospital to cooperate as it was getting delayed for the teams to reach the hospital. The hospital responded positively and supported the cause of tissue donation generously.

After following up a few hours later Dr. Jimmy got to know that retrieval process of Eye donation & Skin Donation has been completed. Dr. Jimmy thanked all the members for supporting the cause of tissue donation and the family thanked MOHAN Foundation and also expressed his gratitude that so smoothly all the process got completed and their wish to donate was fulfilled.

Report by – Dr. Jimmy Gupta


#5:

On 11th April 2021 at around 7 pm - Dr. Jimmy Gupta received a call from Mr. Maharishi Chauhan from Anand, Gujarat son of the patient Mrs. Geetaben Chauhan 69 years old, inquiring about the possibility of eye donation. Mr. Chauhan informed that his mother passed just sometime back due to cardiac arrest at their residence.

Dr. Jimmy explained the deceased patient's son about the corneal donation process. She also explained to Mr. Chauhan that tissues like skin and bones can also be donated along with a pair of eyes in case of Natural Death & asked him would they like to donate them. The family gave consent only for eye donation.

Meanwhile Dr. Jimmy coordinated with VisionMate Eye Bank, Gujarat who was very cooperative and confirmed to me that shortly the team will be sent to deceased residence once Death Certificate copy is shared for corneas retrieval and they locate the residence. But after 15 min Dr. Jimmy received a call from Eye Bank deferring the case as the patient residence was more than 80 kms away from their Eye Bank.

Dr. Jimmy was unable to locate Eye Bank in the local area so she took help of Mr Nilesh Mandlewala from NGO - Donate Life of Surat to notify the nearest Eye Bank in Anand Area of Gujarat. Mr. Mandlewala exchanged patient details to Sankara Eye Bank, Anand Gujarat for corneal retrieval.

After following up a few hours later Dr. Jimmy got to know from Mr. Chauhan that retrieval process of eye donation has been completed. We are very grateful to the family and to Mr. Nilesh Mandlewala for the successful cornea donation.

Report by – Dr. Jimmy Gupta


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