National Organ Donation and Transplant Toll Free Help Line

(This initiative is supported by SBI Foundation)
  

National Organ Donation and Transplant Toll-Free Help Line - 1800 103 7100 was initiated by MOHAN Foundation and has been functioning from 2012 onwards. The objective of this helpline is to provide service which offers information, support, guidance and referral for all those concerned with any aspect of organ donation and transplantation.

We have been able to provide this service to the public in eight languages. • English   • Hindi   • Telugu   • Tamil   • Kannada   • Malayalam   • Marathi   • Oriya

On an average we answer about 1000 calls a month. Share our National Organ Donation and Transplant Toll Free Helpline 18001037100 with your family, friends, colleagues, employees such that it reaches to the needy patients and they can contact us for more information.

Nearly 50% calls received by the helpline are in Hindi and Marathi language. 25% callers speak in English. The helpline gets more than 70% of calls during office hours. A snapshot of the call distribution is given below.



MOHAN Foundation’s National Organ Donation and Transplant Toll Free Helpline supported by SBI Foundation won the Initiative Award (under 5 Cr budget) in the Swasthya Kalyan (Health and Well-being) Category...Read More



Annual total calls to the Helpline


Language breakup of calls


Donations done through Helpline

Recent impactful event 1:

On 20th April, 2022 Ms. Neha received a call for a possible cornea donation in Mumbai. The message was sent to Ms. Rashmi Shetty for follow up action. Ms. Neha had shared the details and phone number of Mr. Mahesh Kothari - brother-in–law of the deceased - Mr. Chandrakant Jayantilal Shah.

When Ms. Rashmi called Mr. Kothari, he shared that Mr. Chandrakanth was a fit and fine person, for the past few days he was suffering from breathlessness and on 20th April, 2022 morning at around 8.10 AM he stopped breathing and the family members called the doctor. The treating doctor visited their house and diagnosed that Mr. Chandrakant had suffered a cardio-respiratory arrest and declared him dead.

Mr. Chandrakant’s family fondly wished to donate his corneas and skin so Mr. Kothari contacted MOHAN Foundation’s helpline to seek more information about organ donation and the process. Thereafter Ms. Rashmi patiently answered all his queries and counseled them for eye and skin donation.

Ms. Rashmi coordinated with Arpan Eye Bank for eye retrieval and Masina Skin Bank for skin retrieval, eyes and skin was retrieved successfully.

Mr. Kothari thanked Ms. Rashmi for immediately responding to them and for coordinating with the skin and eye bank. MOHAN Foundation salutes Mr. Chandrakant and his family members for their generosity during their time of utmost grief.

Report by – Ms. Rashmi Shetty


#2:

On 15th April, 2022 at the midnight hours of 12:30 am. Dr. Hemal received a call on MOHAN Foundation Organ donation and transplant helpline. Mr. Ramesh, son of the deceased shared details of his deceased mother Mrs. Appama and was seeking help for cornea donation.

Dr. Hemal redirected the call to Dr. Bhanu Chandra, Transplant Coordinator, Hyderabad as Mrs. Appama belonged to Khammam - a district in Telangana. Mr. Ramesh explained that Mrs. Appama suffered a cardiac arrest and was declared dead by a group of doctors.

Mr. Ramesh’s family fondly wished to donate her corneas as Mrs. Appama expressed her wish to give vision for the blind. Fulfilling his monther’s wish, he contacted MOHAN Foundation’s helpline to seek more information on the process of corneal donation. Dr. Bhanu Chandra explained the process in detail and counselled them for corneal donation.

Dr. Chandra coordinated with Khammam eye bank for corneal retrieval. Mrs. Appama’s corneas were successfully retrieved.

MOHAN Foundation salutes Mr. Ramesh and his family for their generosity during their utmost times of grief.

Report by – Dr. Bhanu Chandra


#3:

In the late night of March 15, 2022, Dr. Hemal received a call from Mr. Krishnamurthy about the death of his close friend Mr. D S Manoharan aged 88 years. The deceased pledged his organs in the year 2014 and had a donor card. The family was interested in fulfilling his wishes.

Dr. Hemal took down the relevant details and coordinated the donation with Sankara Netralaya.

Mr. Manoharan worked in the South Central Railways as Senior labour Relationship Officer at Vijaywada and after retirement had settled down in Tambaram, near the Air Force station. An affable person he was close to the railway ministers of his time like Madhu Dandawate etc. He was honest and true to his work and contributed most of his savings to the betterment of children in orphanages.

MOHAN Foundations thanks the family and his friend Mr Krishnamurthy for their efforts in fulfilling the wishes of Mr. Manoharan.

Report by – Dr. Hemal Kanvinde


#4:

On February 13, 2022, Dr. Hemal Kanvinde (Quality Assurance Officer, MOHAN Foundation) received a call from Ms. Shweta Sharma at 1.00 am expressing her desire to donate the corneas of her brother-in-law on the MF Toll free helpline number. Dr. Hemal contacted Ms. Preeti Goswami (Programme Officer, MOHAN Foundation, Delhi NCR office) at 1:02 AM and requested her to coordinate the case as the caller was from Delhi.

Ms. Preeti called up Ms. Shweta to find out the details of the patient. Caller's brother-in-law, Mr. Ravi Shekhar Mangalmurti was 46 years old, resident Paschim Vihar, New Delhi. He died of cardiac arrest due to throat cancer. It was 12 midnight when he was found unconscious on the bed and was immediately taken to the Rajiv Gandhi Cancer Institute and Research Center, New Delhi, where the doctors declared him brought dead. Mr. Ravi Shekhar suffered from throat cancer. 4 days before his death, Positron emission tomography (PET) CT scan was done and it was found out that the cancer did not spread and the rest of the body was clear.

Ms. Shweta also informed that the entire Sharma family have pledged for body donation which is commendable. She said since Mr. Ravi Shekhar's body could not be donated because of cancer, the family went ahead with eye donation so that someone else can receive a gift of sight. Ms. Preeti explained to the family the procedure of eye donation and coordinated with Dr. Shroff Charity Eye Hospital Eye Bank, New Delhi for the retrieval of corneas which was done successfully at 3:00 AM.

The family thanked Ms. Preeti for her efforts and that the report link may be shared withvthem so that it can be circulated among their family and friend's whatsapp group to promote eye donations.

Report by – Ms. Preeti Goswami


#5:

During the early morning of 12th February 2022, Dr.Hemal of MOHAN Foundation received a call through helpline of a possible cornea donation. The details were forwarded to Ms. Ranjini Shankar MS, Transplant Coordinator, Bengaluru.

Mr. R, 26 years male died due to self-suicide at home at Chamarajpet Bengaluru. Mr. S, his uncle wanted to donate the corneas. Hence, he called MOHAN Foundation helpline.

Ms. Ranjini Shankar MS spoke to Mr. S explained the procedure. Even though it was very much early in the morning, Mr. Marulappa LN Transplant Coordinator informed to Lions Eye Bank and successfully coordinated the cornea donation on the early morning of 12th February 2022.

MOHAN Foundation thanks the family for their generosity in time of grief.

Report by – Ms. Ranjini Shankar & Mr.LN Marulappa


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