National Organ Donation Toll Free Help Line
1800 103 7100

(This initiative is supported by SBI Foundation)
  

National Organ Donation Toll-Free Help Line - 1800 103 7100 was initiated by MOHAN Foundation and has been functioning from 2012 onwards. The objective of this helpline is to provide service which offers information, support, guidance and referral for all those concerned with any aspect of organ donation and transplantation.

We have been able to provide this service to the public in eight languages. • English   • Hindi   • Telugu   • Tamil   • Kannada   • Malayalam   • Marathi   • Oriya

On an average we answer about 1000 calls a month. Share our National Organ Donation Toll Free Helpline 18001037100 with your family, friends, colleagues, employees such that it reaches to the needy patients and they can contact us for more information.

Nearly 50% calls received by the helpline are in Hindi and Marathi language. 25% callers speak in English. The helpline gets more than 70% of calls during office hours. A snapshot of the call distribution is given below.



MOHAN Foundation’s National Organ Donation Toll Free Helpline supported by SBI Foundation won the Initiative Award (under 5 Cr budget) in the Swasthya Kalyan (Health and Well-being) Category...Read More





Annual total calls to the Helpline


Donations done through Helpline

Recent impactful event 1:

On December 20, 2021, Ms. Jaya Jairam received a call from a relative of the deceased, Mr. Vinay Shetye, 72 years who resided at Chunabhatti, Sion (Mumbai). He suffered a cardiac arrest that early morning at his residence. The relative was a doctor and she informed Ms. Jaya, that the daughters of the deceased were on their way to Mumbai, and that they were very keen to donate their father's organs, as it was his wish and they absolutely wanted to honour their father's wish.

Ms. Jaya gave her condolences and enquired about the time and cause of death. Upon ensuring that there were no contraindications to donation, she advised the relative that corneas and skin could be donated at home. They were not keen for whole body donation as they wished to perform further rites and rituals. Upon receipt of the death certificate copy, she coordinated with Bacchuali Eye Bank, Parel and Masina Skin Bank, Byculla. The whole procedure took place smoothly, thanks to total cooperation from the keen family members.

"Thank you. We really appreciate the promptness and help from your organisation" said the relative (who was a doctor) of the deceased. "Masina Hospital skin bank has successfully conducted skin retrieval today at Chunabhatti. Our special thanks to Mrs. Jaya Jairam of MOHAN Foundation who organised this" shared the skin bank official.

MOHAN Foundation salutes the donor Mr. Vinay Shetye and his family for enabling the gift of sight to two persons through corneal donation and for saving the lives of burn victims through skin donation.

Report by – Ms. Jaya Jairam


#2:

On November 6, 2021, Ms. Kavitha Aneesh (Transplant Coordinator, MOHAN Foundation-Kerala) received a call from Mr. LN, age 46 expressing his desire to donate the corneas of his mother on the MOHAN Foundation National Organ Donation Toll free helpline number. Ms. Kavitha contacted Ms. Preeti Goswami (Programme Officer, MOHAN Foundation, Delhi NCR office) at 09:34 AM and requested her to coordinate the case as the caller was from Delhi.

Ms. Preeti then called up Mr. LN to find out the details of the patient. Caller's mother, Mrs. KS was 78 years old, resident of House no 98, Raja Garden, New Delhi. She died of cardiac arrest at home. The family wished to donate her eyes as they thought it was a noble cause and somebody else could see the beautiful world through her eyes. Ms. Preeti then explained the procedure of eye donation and coordinated with National Eye Bank at All India Institute of Medical Sciences (AIIMS) for the retrieval of corneas.

The corneas were retrieved successfully by National Eye Bank (AIIMS), New Delhi at 1:20 PM.

MOHAN Foundation salutes the donor and especially her family who were motivated to go ahead with the donation.

Report by – Ms. Preeti Goswami


#3:

On 18th October 2021 at 4.00 am, Dr. Hemal Kanvinde received a call through the helpline about a possible eye and whole body donation donation in Bengaluru. Mr. X called to say that his mother in law Mrs. Y 59 years passed away due to cardiac death at Jayadeva Hospital, Bengaluru. The family was interested in body donation.

Dr. Hemal counseled for eye donation and send to him details of the eye banks and hospitals accepting body donation.

Meanwhile Dr. Jimmy coordinated with Dr. Gautam of Laxmi Eye Bank, Panvel and Dr. Shilpa Karnik of RCBN Skin Bank, Airoli who were very cooperative and confirmed that shortly they will reach the hospital where the deceased was admitted for Corneas retrieval and Skin retrieval respectively. Dr. Jimmy kept the family updated.

In a followup, Mr. Sridhar said that the cornea were retrieved by Dr. Rajkumar Eye Bank and the body was donated to M S Ramaiah Medical College. MOHAN Foundation thanks the family for their donation.

Report by – Dr. Hemal Kanvinde


#4:

On 18th October 2021 at 3.00 am. Dr. Hemal Kanvinde took a call on the helpline for a possible cornea donation in Rajkot. Mr. N, 62 suffered from breast cancer and had passed due to cardiac arrest at home at 2 am. Her son Mr. M wished to donate her corneas.

Dr. Hemal counseled that cornea donation may be difficult and provided him with details of Eye bank in Rajkot - Arham Eye Hospital and names and number of Donate Life NGO. On followup call Mr. M informed me that the counselor said that they are unable to accept the cornea donation since the deceased suffered from cancer.

MOHAN Foundation thanks the family for coming forward for a donation, though it was not successful.

Report by – Dr. Hemal Kanvinde


#5:

On 7th October 2021 at 5.00am, Dr. Hemal Kanvinde received a call from Mr. B for information on eye donation in Kolkata. He said his father of 80 years has died due to cardiac arrest in a nursing home at Tollygunge and the family were ready for eye donation.

Dr. Hemal explained the precautions for eye donation and sent to him contact details of eye - banks in Kolkata. She also called Disha Eye Bank and gave them details of the deceased.

On follow up, Dr. Hemal spoke to the technician of Disha Eye Bank and understood that they had successfully collected the cornea. MOHAN Foundation thanks the family for their gesture of donation.

Report by – Dr. Hemal Kanvinde


#6:

On 3rd October 2021 around 7 am, Mr S received a call on helpline from Mira Road, Mumbai from Mr A enquiring about Eye Donation of his relative (Aunt) Mrs P, 63 years old who had just died due to sudden Cardiac Arrest due to Acute Coronary Insufficiency. Mr S forwarded the case to Dr Jimmy Gupta for further coordination.

Dr Jimmy explained the process of Cornea Donation and Skin Donation to the patient relative who asked sometime to discuss within the family. After sometime Dr Jimmy spoke with the relative regarding their decision about tissue donation. All the family members responded positively for Eyes and but refused for Skin Donation. Thus Dr Jimmy Gupta alerted the Eye Bank team for retrieval.

Meanwhile Dr Jimmy coordinated with Ms Suchitra Vaity of Bachooali Eye Bank Coordination and Research Centre who were very cooperative and confirmed that shortly they will reach the residence of the deceased for Corneas retrieval respectively. Dr Jimmy kept the family updated.

After following up a few hours later Dr Jimmy got to know from Mr A that retrieval process of Eye donation has been completed. So the Corneas were donated to Bachooali Eye Bank Coordination and Research Centre respectively.

Dr Jimmy thanked all the members for supporting the cause of tissue donation and the family thanked MOHAN Foundation and also expressed his gratitude that so smoothly all the process got completed and their wish to donate was fulfilled.

Report by – Dr. Jimmy Gupta


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