National Organ Donation and Transplant Toll Free Help Line

(This initiative is supported by SBI Foundation)

National Organ Donation and Transplant Toll-Free Help Line - 1800 103 7100 was initiated by MOHAN Foundation and has been functioning from 2012 onwards. The objective of this helpline is to provide service which offers information, support, guidance and referral for all those concerned with any aspect of organ donation and transplantation.

We have been able to provide this service to the public in eight languages. • English   • Hindi   • Telugu   • Tamil   • Kannada   • Malayalam   • Marathi   • Oriya

On an average we answer about 1000 calls a month. Share our National Organ Donation and Transplant Toll Free Helpline 18001037100 with your family, friends, colleagues, employees such that it reaches to the needy patients and they can contact us for more information.

Nearly 50% calls received by the helpline are in Hindi and Marathi language. 25% callers speak in English. The helpline gets more than 70% of calls during office hours. A snapshot of the call distribution is given below.



MOHAN Foundation’s National Organ Donation and Transplant Toll Free Helpline supported by SBI Foundation won the Initiative Award (under 5 Cr budget) in the Swasthya Kalyan (Health and Well-being) Category...Read More

Donations through the Helpline



Stories of Donation (yearwise)

Stories of Donation for the year 2025

Recent impactful event 1:

On April 16, 2025, at 10:30 a.m., Mr. Ganesh Prabu, a neighbour of Ms. Saroja, Chennai, contacted the MOHAN Foundation (MF) helpline to facilitate a corneal donation for his neighbour Ms. Saroja 83-year-old. Dr. Anitha Hada, an MF Helpline Counsellor, received the call and promptly shared the details on the MF Helpline WhatsApp Group. Upon seeing the message, Ms. Arshiya Fathima quickly reached out Mr. Ganesh Prabu and collected family information,  contacted Ms. Sathya ,  the deceased daughter and then coordinated the donation.

Ms. Sathya  informed Ms. Arshiya Fathima that her mother had collapsed at home and was taken to Ranga Hospital in Mandaveli, where she was declared dead at 9:00 a.m. by a registered medical practitioner. 

Considering Ms. Saroja age, Ms. Arshiya Fathima requested some time to consult with eye banks to determine if corneal donation was feasible. She also suggested the option of skin donation, but the family declined. Ms. Arshiya then contacted Sankara Netralaya Eye bank, Chennai.  The eye bank team  went to Ranga Hospital and successfully retrieved the corneas at around 11:45 A.M. on April 16, 2025.

MOHAN Foundation sincerely thanks Ms. Saroja’s family for their generous donation and extends its appreciation to Sankara Netralaya Eye Bank for their timely assistance.

Report by – Arshiya


#2:

On April 15, 2025, at approximately 12:45 AM, Mr. Sanchit Arora, Project Leader at MOHAN Foundation stationed at AIIMS Rishikesh, received a call on the Foundation’s 24/7 tollfree helpline. The call was from Mr. Vishal in Peerziguda Uppal, Hyderabad, informing about the passing of his friend’s father, Mr. T. Suresh Kumar, aged 55, due to cardiac arrest around 6:30 PM on April 14, 2025. Mr. Vishal shared the contact details of Mr. Kumar’s son, Mr. Rishi, for further coordination.

 Mr. Arora immediately got in touch with Mr. Rishi to gather Mr. Kumar’s medical history and confirm that he had no infectious or communicable diseases. Mr. Rishi stated that his father had passed away due to natural, age-related causes and had no such health conditions.

 After providing a detailed explanation of the corneal donation process, Mr. Arora also sensitively introduced the option of skin donation. However, the family opted to proceed with only the corneal donation.

 To facilitate the retrieval, Mr. Arora coordinated with Mr. Anand from the L V Prasad Eye Bank in Hyderabad. The eye bank team promptly reached the location and successfully retrieved the corneas at 3:15 AM.

 At 55 years of age, Mr. T. Suresh Kumar gave the priceless gift of sight to two individuals through corneal donation.

 MOHAN Foundation extends its heartfelt gratitude to the family of Mr. Kumar for their noble and selfless decision to donate. We also acknowledge the swift and dedicated efforts of the L V Prasad Eye Bank team, whose timely coordination made this donation possible.

 

Report by – Sanchit Arora


#3:

Mr. Ikshit, a resident of Pitampura, Delhi, contacted the MOHAN Foundation helpline on April 14, 2025, at 2:50 p.m., requesting  for assistance for a corneal donation. Ms. Parul Bishnoi, a MOHAN Foundation Helpline Counsellor, received the call and promptly shared Mr. Ikshit’s contact details with Ms. Sanya Santosh, Programme Officer at MOHAN Foundation, NCR. Ms. Sanya got in touch with the family to coordinate the case and gather the necessary information.

 

Mr. Ikshit informed Ms. Sanya that his grandfather Mr. Parkash Chandar Garg, who had a history of heart-related ailments, had collapsed at their residence and suffered a cardiac arrest. He had been declared dead by a doctor around 12:30 p.m. on April 14, 2025.

 

Ms. Sanya inquired whether the deceased had any history of sepsis or communicable diseases, to which Mr. Ikshit confirmed there were none. She explained that advanced age could affect the feasibility of corneal donation and discussed the option of donating the corneas for research purposes. The family agreed to this alternative. Ms. Sanya also mentioned the possibility of skin donation; however, the family chose to proceed solely with corneal donation.

 

Mr. Ikshit further informed Ms. Sanya that the family was planning to conduct the final rites by 4:00 p.m. Ms. Sanya informed him that the limited timeframe could impact the viability of the donation and assured him she would get back after contacting the eye banks.

 

She subsequently reached out to AIIMS Eye Bank, Guru Nanak Eye Bank, and Dr. Shroff’s Charity Eye Hospital. Unfortunately, all three eye banks declined the donation due to the time constraints.

 

Although the corneal donation could not be facilitated, MOHAN Foundation deeply appreciates the family’s altruistic gesture. Despite their grief, they considered the noble cause of giving sight to another, exemplifying compassion and generosity.

Report by – Sanya Santosh


#4:

On April 12, 2025, Mr. Shushant Padwal contacted the MOHAN Foundation Helpline expressing his wish to donate the corneas of his late father, Mr. Surendra Padwal, who had passed away in Oscar Hospital, Goregaon, Mumbai.

 

The call was received  by Ms. Parul (Helpline Counsellor) and promptly shared with the MF Helpline WhatsApp group. Upon update, Ms. Jaya Jairam requested to Ms. Prarthana to take over the case coordination.

 

Ms. Prarthana  reached out to Mr. Shushant to collect additional details. It was confirmed that the cause of death was septic shock along with a chronic kidney infection.

 

To explore the possibility of cornea retrieval, Ms. Prarthana contacted the Eye Bank and Anatomy Department at Cooper Hospital and EBRC Hospital. Unfortunately, both institutions informed that the donation could not be accepted due to medical unsuitability related to the cause of death. 

 

Ms. Prarthana conveyed this information to Mr. Shushant Padwal with empathy and sincere regret. She thanked him and his family for their noble intent and willingness to contribute to the cause of organ donation, especially during a time of personal loss. 

 

Despite the unfortunate outcome, Mr. Shushant expressed his gratitude towards the MOHAN Foundation  for the effort and  support in coordinating the process. 

 

Report by – Prarthana


#5:

On April 9, 2025, at 10:00 a.m., Mr. Aniket Karwarkar, a resident of Goregaon East, Mumbai, contacted the MOHAN Foundation (MF) helpline to facilitate the corneal donation of his 72-year-old uncle, Mr. Dilip Karwarkar.

Dr. Anita Hada, an MF Helpline Counsellor, received the call and promptly shared Mr. Aniket Karwarkar’s contact details with the MF Helpline WhatsApp group. Upon seeing the message, Ms. Jaya Jairam informed Ms. Prarthana and requested her to coordinate the further procedure.

Ms. Prarthana spoke with the family to gather more information and assist with the donation process. Mr. Aniket Karwarkar informed her that his uncle had passed away at home at 10:00 a.m., and due to Acute Myocardial Infarction. He further shared that both the wife and son of the deceased were willing to proceed with cornea and skin donation, and inquired whether it was possible.

Ms. Prarthana inquired about the medical history of the deceased, specifically regarding any infectious or communicable diseases. Mr. Aniket confirmed that Mr. Dilip Karwarkar had been bedridden for the past two years, had bedsores, and was suffering from a lung infection.

Taking into account Mr. Dilip Karwarkar’s age (72 years), Ms. Prarthana requested time to consult with nearby eye banks and skin banks to check the feasibility of the donation. Several banks declined due to the age of the deceased, but finally, the Eye Bank Research Center (EBRC), Mumbai, agreed to accept the corneal donation.

The eye bank team successfully retrieved the corneas at around 1:10 p.m. on April 9, 2025. Skin donation was not feasible. 

The MOHAN Foundation sincerely thanks the family of Mr. Dilip Karwarkar for their generous contribution and extends heartfelt appreciation to the Eye Bank Research Center (EBRC), Mumbai, for their timely assistance and support in making the donation possible.

 

Report by – Prarthana





Annual total calls to the Helpline


Language breakup of calls




Monthly calls 2023


Organs Donated in 2023