National Organ Donation Toll Free Help Line
1800 103 7100

(This initiative is supported by SBI Foundation)
 

National Organ Donation Toll-Free Help Line - 1800 103 7100 was initiated by MOHAN Foundation and has been functioning from 2012 onwards. The objective of this helpline is to provide service which offers information, support, guidance and referral for all those concerned with any aspect of organ donation and transplantation.

We have been able to provide this service to the public in eight languages. • English   • Hindi   • Telugu   • Tamil   • Kannada   • Malayalam   • Marathi   • Oriya

On an average we answer about 1000 calls a month. Share our National Organ Donation Toll Free Helpline 18001037100 with your family, friends, colleagues, employees such that it reaches to the needy patients and they can contact us for more information.

Nearly 50% calls received by the helpline are in Hindi and Marathi language. 25% callers speak in English. The helpline gets more than 70% of calls during office hours. A snapshot of the call distribution is given below.



MOHAN Foundation’s National Organ Donation Toll Free Helpline supported by SBI Foundation won the Initiative Award (under 5 Cr budget) in the Swasthya Kalyan (Health and Well-being) Category...Read More





Annual total calls to the Helpline


Donations done through Helpline

Recent impactful event 1:

On July 31, 2021 at 12: 42 AM, Dr. Hemal Kanvinde (Quality Assurance Officer, MOHAN Foundation) received a call on the MOHAN Foundation National Organ Donation Toll free helpline number from Mr. SS expressing his desire to donate the corneas of his grandmother, Mrs. GV. Dr. Hemal gave contact details of some eye banks in Gurgaon to the caller. She then contacted Ms. Preeti Goswami (Programme Officer, MOHAN Foundation, Delhi NCR office) and requested her to coordinate the case as the caller was from Gurugram.

Ms. Preeti then called up Mr. SS to find out the details of the patient. Mrs. GV was 82 years old, resident of Sector-50, Gurugram. She died of cardiac arrest at home. Some years ago, she had expressed her wish to donate her eyes. Ms. Preeti then explained the procedure of eye donation and coordinated with Niramaya Eye Bank for the retrieval of corneas.

The corneas were retrieved successfully by Niramaya Eye Bank, Gurugram at 1:45 AM.

MOHAN Foundation salutes the donor and especially her family who were motivated especially during COVID times to go ahead with the donation.

Report by – Ms. Preeti Goswami


#2:

On 13th July 2021 at around 10 pm Dr. Hemal Kanvinde received a helpline call from Mr. N. son of patient Mr. V., 86 years old male who was admitted in GMERS Medical College & Hospital, Baroda, Gujarat with history of Cardiac Arrest at around 8.30 pm. Dr. Hemal explained the process of Cornea Donation and Whole Body Donation to the patient relative who asked sometime to discuss within the family.

Dr. Hemal told Dr. Jimmy Gupta to take a brief history of the patient and coordinate the case further. Dr. Jimmy then spoke with Mr. N. son of patient and took information regarding patient condition and blood reports. After receiving the whole information of the patient Dr. Jimmy noted that the patient's cause of death was not clear and the Government hospital is going to proceed with the Post mortem procedure as the death happened in less than 24 hours of admission. So the Postmortem is the contraindication for Whole Body Donation so she conveyed to Mr. N. that Whole Body cannot be donated, but he still insisted on corneal donation.

Dr. Jimmy spoke to the HOD of the Ophthalmology department regarding corneal donation of the case but they deferred the case as it was an MLC case of which Postmortem is going to be performed. She also spoke to a few Eye Banks but they also deferred the case mentioning Covid Protocols & the case being an MLC case. Dr. Jimmy conveyed this to Mr N. that tissue donation is not possible and thanked him for supporting the noble cause of Donation.

Report by – Dr. Jimmy Gupta


#3:

In the evening of July 8, 2021, Dr. Bhanu Prakash, Transplant Coordinator, Hyderabad, Telangana, answered a call on the helpline about a possible eye donation. The caller, Mr. X said that he found out that his grandmother Mrs. Y aged 78 years had died at his home Dilsukhnagar, Hyderabad, due to cardiac arrest at around 4 pm. The family was discussing eye donation.

Dr. Bhanu Prakash also counselled the family for voluntary body donation. They were not willing. Respecting their wishes, Dr. Bhanu Prakash then successfully coordinated the donation of corneas with Vasan Eye Institute.

MOHAN Foundation thanks Mr.X for reaching out to MOHAN Foundation and the family for their generosity in time of grief.

Report by – Dr. Bhanu Prakash


#4:

In the early morning of July 6th, 2021, Dr. Hemal Kanvinde answered a call on the helpline for an eye donation in Vijayawada, Andra Pradesh. She gave all the details to Dr. Bhanu Prakash, Transplant Coordinator at Hyderabad. Dr. Bhanu called Ms.X and found out that her grandfather Mr. Y aged 88 years had died at his home due to cardiac arrest at around 4 am. He has pledged to donate his eyes with MOHAN Foundation 15 years ago and the family wanted to honor his wish.

He spoke to the deceased's son Mr.Z and also the entire family about voluntary body donation too. They were unwilling. Dr. Bhanu then successfully coordinated the donation of corneas with Vasan Eye Institute, Vijayawada, Andra Pradesh.

MOHAN Foundation thanks the family for their generosity in their time of grief.

Report by – Dr. Bhanu Prakash


#5:

On June 27, 2021 at 3.00 am, Dr. Hemal Kanvinde received a call on the helpline for a probable tissue donation in Yamuna Nagar, Haryana. The caller Mr.X informed her that his 78year old grandmother Mrs. Y Devi had passed away due to old age. She has wished for eye donation and he was looking for assistance to fulfill her wish.

Dr. Hemal then looked for eye banks in Karnal and Yamuna Nagar and called the Civil Hospital in Karnal. There was no response. Finally she and Mr. X located Madhav Eye bank in Karnal and spoke to them. The eye bank was unwilling for a home visit in the prevailing pandemic condition and after two calls they agreed and the donation was done successfully.

MOHAN Foundation thanks the family of Mrs.Y for their decision for cornea donation.

Report by – Dr. Hemal Kanvinde


#6:

At around midnight of June 26, 2021 Dr. Hemal Kanvinde answered a call on the helpline for a probable eye donation in Vishakhapatnam, Andra Pradesh. She gave all the details to Dr. Bhanu Prakash, Transplant Coordinator at Hyderabad. Dr. Bhanu called Mr.X and found out that his mother Mrs. Y aged 58 years had died due to cardiac arrest at around 10 pm.

He spoke to the family about voluntary body donation also. They were not willing. Dr. Bhanu then successfully coordinated the donation od corneas with LV Prasad Eye Institute, Vishakhapatnam. MOHAN Foundation thanks the family for their generosity in time of grief.

Report by – Dr. Bhanu Prakash


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