National Organ Donation Toll Free Help Line
1800 103 7100

(This initiative is supported by SBI Foundation)

National Organ Donation Toll-Free Help Line - 1800 103 7100 was initiated by MOHAN Foundation and has been functioning from 2012 onwards. The objective of this helpline is to provide service which offers information, support, guidance and referral for all those concerned with any aspect of organ donation and transplantation.

We have been able to provide this service to the public in eight languages. • English   • Hindi   • Telugu   • Tamil   • Kannada   • Malayalam   • Marathi   • Oriya

On an average we answer about 1000 calls a month. Share our National Organ Donation Toll Free Helpline 18001037100 with your family, friends, colleagues, employees such that it reaches to the needy patients and they can contact us for more information.

Nearly 50% calls received by the helpline are in Hindi and Marathi language. 25% callers speak in English. The helpline gets more than 70% of calls during office hours. A snapshot of the call distribution is given below.

MOHAN Foundation’s National Organ Donation Toll Free Helpline supported by SBI Foundation won the Initiative Award (under 5 Cr budget) in the Swasthya Kalyan (Health and Well Being) Category...Read More

Annual total calls to the Helpline

Donations done through Helpline

Recent impactful event 1:

On 29th July 2020 around 7.05 pm, Ms. Kavitha took a call for a possible eye donation in Punjab. The message was sent to our Chandigarh office to coordinate. Ms. Neha Sharma got the message to coordinate for eye donation of Mr. Jaswinder Singh who was at Patiala. He died at home due to old age.

Ms. Neha spoke to his son, Mr. Sunil Badhwa who gave details about the patient Mr. Jaswinder Singh. Ms. Neha coordinated with many eye banks in Patiala but all eye banks in Patiala refused the case due to COVID -19 Pandemic. Since the deceased was 85 years old so the donation did not take place.

Finally as due to COVID-19 pandemic & eye banks were not accepting Eye Donation. Ms. Neha informed the family about the situation and regretted that their loved ones wish could not be fulfilled. MOHAN Foundation thanks the family for their effort in reaching to us for the donation.

Report by – Ms. Neha Sharma

Recent impactful event 2:

On 8th July 2020, around 8.45pm a call was received by Mr Bulu Bahera to coordinate for Eye Donation & Whole Body Donation of Mrs Ashwina Deepak Mehta who was admitted at Kashiben Mangaldas Trust - Shree Mangal Nursing Home,Santacruz. Mr Bulu then forwarded us the details of the mentioned case. Dr Jimmy then coordinated the case as the patient was from the Mumbai region.

Dr Jimmy spoke to Mr Ashok who gave details about the patient Mrs Ashwina Deepak Mehta who had expired at around 7.15pm due to Cardiogenic Shock in a known case of Diabetes Mellitus and her family wishes to donate Eyes & Whole Body to medical fraternity.

Dr Jimmy then coordinated with many Eye Banks of Western & Central Mumbai but all eye banks deferred the case due to COVID-19 pandemic. She then coordinated with Lokmanya Tilak Municipal Medical College and General Hospital Sion, Rajiv Gandhi Medical College, Kalwa Thane and Grant Medical College and Sir Jamshedjee Jeejeebhoy Group of Hospitals Byculla Anatomy Department but they were closed. Then Dr Jimmy coordinated with CMO's of all the GMCs for whole body donation but they also deferred the Whole Body Donation amid COVID-19 pandemic.

Finally as due to COVID-19 pandemic Eye Banks & GMCs were not accepting Eye Donation & Whole Body Donation, Dr Jimmy informed the family about the situation and regretted that their loved ones wish could not be fulfilled. Mr Ashok also expressed his gratitude for the efforts trying to coordinate Eye Donation & Whole Body Donation.

Report by – Dr. Jimmy Gupta

Recent impactful event 3:

On March 17, 2020 Dr. Muneet responded to a message written by Mr. P. C. Jain ( Counsellor MOHAN Foundation Jaipur Citizen Forum, MFJCF) on Toll Free Helpline whatsapp group requesting to coordinate a body donation in Rajkot situated in Saurashtra region in Gujarat. Mr. Jain had received a call on MOHAN Foundation National Organ DonationToll free helpline from Mr. Jay Patel, son of Mr. Khimjibhai Ravjbhai Kothia expressing a desire to donate the body of his father who was on his deathbed.

Dr. Muneet contacted Shatayu's Ms. Bhavna Chhabria requesting her to coordinate the donation since MOHAN Foundation does not have a presence in the state of Gujarat. Shatayu is an NGO working in the field of organ donation in Ahmedabad. Ms Bhavna then informed Dr. Muneet that the son wanted information on body donation so that the needful can be done as and when death happens.

On March 18, Mr. Khimjibhai Ravjbhai Kothia expired at 4 am and Mr. Jay Patel called Shatayu's counsellor to coordinate body donation of his late father. Unfortunately body donation could not happen as the medical college refused for reasons not known.

The counsellor then tried for eye donation which were successfully retrieved by Jaytakya Hospital in Rajkot.

MOHAN Foundation salutes the donor and his family for this noble gesture.

Report by – Dr. Muneet Kaur Sahi

Recent impactful event 4:

On March 11, 2020 Dr. Muneet received a call from Ms. Neeta Vinay at 0850 hours expressing a desire to donate the corneas of her late mother in law, Ms. Gandhari Gupta. The death had occurred at 0630 hours. She had called the MOHAN Foundation National Organ Donation Toll free helpline and received Muneet's number from Dr. Hemal (QA Officer, MOHAN Foundation).

Dr. Muneet took the details of the patient from the daughter in law and found out that the age of the patient was more than 89 years old. She then explained to the daughter that there was a probability of the corneas not being utilised to give sight to someone but may be used for research purposes. The daughter after listening to Dr. Muneet gave consent for eye donation.

Dr. Muneet then contacted Mr. Jagdish, the technician at ICare Hospital, Noida who responded promptly and the corneas were retrieved at 1100 hours.

MOHAN Foundation salutes the donor and her family for this noble gesture.

Report by – Dr. Muneet Kaur Sahi

Recent impactful event 5:

On March 04, 2020, Ms Pallavi Kumar received a call from Mr Bulu Behera regarding a call on the helpline from Mr Jitender, SHO of the Kalyanpuri Police Station. He wanted to speak to someone senior from the Delhi office. Bulu had shared Ms Pallavi’s number with him.

As soon as this call got over, Pallavi received a call from Mr Yadav. He informed her that he had been approached by Apollo Hospital Delhi regarding an accident case last evening where the family had agreed for organ donation. He said that he did not understand what his role in the matter was and therefore had refused to give the ‘NOC’ as it wasn’t something he could take responsibility for. Pallavi explained to him in detail regarding organ donation in a Medico Legal Case and the role of the police and the forensic He asked some more questions that were addresses. Other such cases were shared with him as well. Pallavi encouraged him to support the hospital and the family and that it would enable him to do a very noble deed and save many lives.

In half an hour, Pallavi received a call from the Transplant Coordinator at Apollo saying that the SHO had called her back and had asked her to proceed with the case and had offered his complete support. Sadly the brain dead potential donor had sepsis and the donation could not be taken forward.

This was a very unique call as it is for the first time that the helpline had received a call from a policeman. While he had refused to cooperate the previous day, he was not convinced about his decision and he searched online to find the MF helpline and called to get greater clarity. This really demonstrates the expanding role the helpline is beginning to play.

Report by – Ms. Pallavi Kumar

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