National Organ Donation and Transplant Toll Free Help Line

(This initiative is supported by SBI Foundation)

National Organ Donation and Transplant Toll-Free Help Line - 1800 103 7100 was initiated by MOHAN Foundation and has been functioning from 2012 onwards. The objective of this helpline is to provide service which offers information, support, guidance and referral for all those concerned with any aspect of organ donation and transplantation.

We have been able to provide this service to the public in eight languages. • English   • Hindi   • Telugu   • Tamil   • Kannada   • Malayalam   • Marathi   • Oriya

On an average we answer about 1000 calls a month. Share our National Organ Donation and Transplant Toll Free Helpline 18001037100 with your family, friends, colleagues, employees such that it reaches to the needy patients and they can contact us for more information.

Nearly 50% calls received by the helpline are in Hindi and Marathi language. 25% callers speak in English. The helpline gets more than 70% of calls during office hours. A snapshot of the call distribution is given below.



MOHAN Foundation’s National Organ Donation and Transplant Toll Free Helpline supported by SBI Foundation won the Initiative Award (under 5 Cr budget) in the Swasthya Kalyan (Health and Well-being) Category...Read More

Donations through the Helpline



Stories of Donation (yearwise)

Stories of Donation for the year 2025

Recent impactful event 1:

On March 10,2026, at 12:15 PM, Ms. NehaSailwar, Program Executive, Nagpur, received a call on the Foundation’s 24/7 toll-freehelpline regarding an organ donation from Lucknow.The caller,Mr. Suresh Mishra, Advocate, Lucknow, informed her of the passing of his friend’s son, Mr. ShubhamShukla, aged 31, due to suicide by hanging at around 08:15 AM.

 

Ms. Sailwar sensitively explained that organ donation is possible only when the cause of death is brain death. Since Mr. Sukhla had passed away due to circulatory death, only cornealdonation would be possible. Understanding the significance of the opportunity to help others, the family agreed to proceed with corneal donation.

 

Recognizing the urgency, Ms. Neha promptly forwarded Mr. Mishra’s contact details to Mr. Sanchit Arora, Project Leader at MOHAN Foundation, to facilitate the donation process. Mr. Arora immediately reached out to the family to collect Mr. Shubham’s medical history, ensuring he had no infectious or communicable diseases. The family confirmed there was no history of active sepsis or other disqualifying communicable diseases

 

To facilitate retrieval, he then coordinated with the King George’s Medical University (KGMU) Eye Bank, Lucknow.

 

Since the case was medico-legal in nature, police verification was carried out. After completion of the required legal procedures, the corneal retrieval was successfully performed at 03:30 PM on March 10, 2026 by the KGMU Eye Bank team at the mortuary of KGMU, Lucknow.

 

At 31 years of age, Mr. ShubhamShukla gave the priceless gift of sight to two individuals through his selfless act of corneal donation.

 

MOHAN Foundation offers its heartfelt gratitude to the family of Mr. ShubhamShukla for their noble decision. We also acknowledge the swift response and unwavering commitment of the team from theKGMU Eye Bank team, whose timely coordination made this donation possible.

 

Report by – Sanchit Arora


#2:

In the early hours of March 9, 2026, Dr Hemal Kanvinde received a call on the Foundation’s 24/7 toll-free helpline regarding a probable body donation request from Chennai. 

 The caller, Mrs. Devi Shriram, informed her of the passing of her aunt about 30 minutes ago and the family planned to do body donation as per her wish.  Dr Hemal gave the brief  procedural information and the need to have a death certificate by a doctor, since the death had happened at home. Dr Hemal checked that there were no contraindications to the donation and counseled for eye donation as well. 

 Ms Renuka (76) was a kind and loving person, always happy and willing to help and assist everyone. In another incident of a family member’s body donation at Villupuram, and the discussion about it at home, she expressed her wish to be a donor as well. The family noted this and was planning to register her wish. 

 

Mrs Renuka’s body was donated to Sri Ramachandra Medical college and corneas were donated to the eye bank in the hospital.  MOHAN Foundations thanks the family for honoring the wish of the deceased and to the Department of Anatomy, SRIHER  for a smooth donation process. 

Report by – Hemal


#3:

On February 17, 2026, at around 12:00 noon, Ms. Bhavana Gandhi, a resident of Nawada, Delhi, contacted the MOHAN Foundation (MF) helpline seeking support for eye donation for her 75-year-old father, Mr. Ashok Kumar Narang.
The call was received by Ms. Hemal Kanvinde, Quality Assurance Officer,MF Chennai, who subsequently shared Ms. Bhavana’s contact details with Ms. Simran Anand, Programme Officer, MF NCR, for further coordination.


Ms. Simran efficiently coordinated the case and collected all the necessary details from the donor’s family. Ms. Bhavana informed her that her father had gone for a morning walk when he suddenly fainted on the road. He was immediately taken to the hospital; however, he passed away on the way. The family then called their family doctor for confirmation, and he declared Mr. Narang deceased. The doctor suspected that the cause of death may have been a cardiac arrest.


During the conversation, Ms. Bhavana shared that one of their relatives had suggested eye donation; therefore, the family expressed their wish to donate his eyes. Ms. Simran gently counselled the family regarding skin and bone donation as well; however, the family declined and decided to proceed only with eye donation.


Following this, Ms. Simran coordinated with Dr. Shroff’s Charity Eye Hospital for the eye donation, and the retrieval team reached the residence and successfully retrieved the corneas.


The donor family expressed their heartfelt gratitude to MOHAN Foundation for the timely guidance and smooth coordination, which enabled the successful donation of corneas.

Report by – Simran


#4:

Mr. Jawahar Lal D., aged 92, passed away due to cardiac arrest on 17 February 2026 at 7:30 PM. Shortly after his demise, his nephew, Mr. Mabel, contacted the MOHAN Foundation helpline at 11:15 PM, expressing the family’s willingness to donate his corneas.

Ms. Kavitha Aneesh, Helpline Counsellor at MOHAN Foundation, counselled the family regarding cornea donation. Following the family’s consent, both corneas were successfully retrieved and donated to the Eye Bank.of Government Medical College Hospital, Kozhikode, Kerala. 

MOHAN Foundation sincerely thanks Mr. Jawahar Lal’s family for their courageous decision to support this noble cause and help restore sight through their generous gift.

Report by – Kavitha Aneesh


#5:

On February 15, 2026 the MOHAN Foundation helpline received a call for a possible corneadonation.  Mr. Kishore Kumar S, 28 years old, passed away due to cardiac death (suicide – hanging)at 10:30 AM. Shortly after his demise, Ms. Sindhu, his sister residing at Kithiganur, K R Puram,Bengaluru, contacted the MOHAN Foundation Helpline expressing the family’s willingness to donatehis tissues

.Mrs. Ranjini Shankar MS, of MOHAN Foundation, Bengaluru, counselled the family regarding bothcornea and skin donation. The family agreed to supporting for both tissue donations. Due to thedelay in the procedure the skin was rejected by the Victoria hospital, hence after the legalprocedures, on February 16 th , 2026 corneas were retrieved by Lions International Eye Bank,Bengaluru.MOHAN Foundation appreciates the generosity of the family in the difficult period of deep grief.

On February 15, 2026 the MOHAN Foundation helpline received a call for a possible cornea
donation.  Mr. Kishore Kumar S, 28 years old, passed away due to cardiac death (suicide – hanging)
at 10:30 AM. Shortly after his demise, Ms. Sindhu, his sister residing at Kithiganur, K R Puram,
Bengaluru, contacted the MOHAN Foundation Helpline expressing the family’s willingness to donate
his tissues.
Mrs. Ranjini Shankar MS, of MOHAN Foundation, Bengaluru, counselled the family regarding both
cornea and skin donation. The family agreed to supporting for both tissue donations. Due to the
delay in the procedure the skin was rejected by the Victoria hospital, hence after the legal
procedures, on February 16 th , 2026 corneas were retrieved by Lions International Eye Bank,
Bengaluru.
MOHAN Foundation appreciates the generosity of the family in the difficult period of deep grief.

 

 

Report by – Ranjini





Annual total calls to the Helpline

Year wise highlights

2023 Highlights

Monthly calls

Language breakup of calls

Donation done via the helpline

2024 Highlights

Monthly calls

Language breakup of calls

Donation done via the helpline

2025 Highlights

Monthly calls

Language breakup of calls

Donation done via the helpline