National Organ Donation and Transplant Toll Free Help Line

(This initiative is supported by SBI Foundation)

National Organ Donation and Transplant Toll-Free Help Line - 1800 103 7100 was initiated by MOHAN Foundation and has been functioning from 2012 onwards. The objective of this helpline is to provide service which offers information, support, guidance and referral for all those concerned with any aspect of organ donation and transplantation.

We have been able to provide this service to the public in eight languages. Х English   Х Hindi   Х Telugu   Х Tamil   Х Kannada   Х Malayalam   Х Marathi   Х Oriya

On an average we answer about 1000 calls a month. Share our National Organ Donation and Transplant Toll Free Helpline 18001037100 with your family, friends, colleagues, employees such that it reaches to the needy patients and they can contact us for more information.

Nearly 50% calls received by the helpline are in Hindi and Marathi language. 25% callers speak in English. The helpline gets more than 70% of calls during office hours. A snapshot of the call distribution is given below.



MOHAN FoundationТs National Organ Donation and Transplant Toll Free Helpline supported by SBI Foundation won the Initiative Award (under 5 Cr budget) in the Swasthya Kalyan (Health and Well-being) Category...Read More

Donations through the Helpline



Stories of Donation (yearwise)

Stories of Donation for the year 2025

Recent impactful event 1:

On September 30, 2025, at 12:15 p.m., Ms. Sandhya Agrawal, MOHAN Foundation (MF) Helpline Counsellor, received a call from Mr. Sumit Banerjee regarding the possibility of body donation for his father-in-law, Late Mr. Brajamanik Chakraborty.


Mr. Banerjee shared that his father-in-law had passed away due to circulatory death and was declared deceased at around 1:50 a.m. at Sri Balaji Action Medical Institute, New Delhi. He further conveyed that it was Mr. Chakraborty’s wish to donate his body for medical research, and the family was determined to fulfil this wish.


Following the call, the details were shared on the MF Helpline WhatsApp group. Soon after, Ms. Sanya Santosh, Programme Officer, MF NCR, connected with the family. During the interaction, Mr. Banerjee mentioned that they had already contacted the Army Hospital Research and Referral, New Delhi, and were proceeding with the body donation directly through the hospital.By 2:17 p.m. the process was completed and the body was handed over to Army Hospital.

MOHAN Foundation salutes the Chakraborty family for their noble act and honours the legacy of Late Mr. Brajamanik Chakraborty.

Report by Ц Sanya Santosh


#2:

On September 21, 2025, Ms. Kavitha Aneesh, received a call from Ms Lakshmi, to the organ donation helpline stating her father Mr. Narayanan, 84 had his last breath by 3.30 PM and would like to donate his corneas. Ms Kavitha passed on the information to Mr Ganesh. C, and he contacted Sankara Netralaya Eye Bank, and linked them up with the donor family. 


The corneas were successfully retrieved by 6.40 PM from the donor's residence at KK Nagar, Chennai. MOHAN Foundation extends itw warm gratitude toward Ms. Lakshmi and her family for the Noble deed.

 

 

Report by Ц Ganesh C


#3:


On 18th September 2025 at 08:00, Ms. Neha Sharma received a call from Mr. Chaman Gulati regarding his father-in-law’s medical condition. He informed her that his father-in-law had suffered a brain hemorrhage the previous night. The family initially admitted him to AIIMS, Delhi; however, due to unavailability of beds and the critical condition of the patient, the doctors advised the family to take him back home.


While returning via Kurukshetra, the family admitted him to a nearby hospital. During the conversation, Mr. Gulati expressed the family’s wish to donate his father-in-law’s organs.


Shortly afterward, Ms. Neha Sharma received a call from Mr. Sanchit Arora, Project Leader at AIIMS Rishikesh, MOHAN Foundation, regarding the same case. The call came through the MOHAN Foundation’s 24/7 toll-free helpline. Mr. Gulati reiterated that his father-in-law, Mr. Krishan Lal Sachdeva, aged 88, had been admitted to Arogya Hospital, Kurukshetra, with a brain hemorrhage, and was in his final moments.


Mr. Sanchit explained to Mr. Gulati that organ donation requires a brain death declaration by a duly constituted brain death committee. This necessitates ICU admission and ventilator support. Mr. Gulati requested coordination with the nearest hospital for potential organ donation. Consequently, Mr. Sanchit forwarded the case details to Ms. Neha Sharma, Program Officer, Chandigarh, to coordinate with the nearest hospital having a brain death committee.


Ms. Neha Sharma contacted Adesh Medical College & Hospital, Shahbad, Haryana, and informed them about the case. The hospital confirmed that if the patient became brain dead in the future, organ donation could be carried out.


At around 09:10 hours, Mr. Gulati informed that his father-in-law had unfortunately passed away at approximately 09:00 hours. Mr. Sanchit expressed condolences and explained that in cases of natural death, only tissue donation and whole-body donation were possible. Initially, the family agreed to whole-body donation but declined tissue donation, as they were unaware that tissue donation could also be carried out alongside body donation.


After further counseling by Mr. Sanchit, the family agreed to eye donation in addition to body donation. The case was handed over again to Ms. Neha Sharma for further coordination.


Ms. Neha Sharma counseled the family about proceeding with both body and eye donation. The family initially agreed to eye donation. Accordingly, a team from the Eye Bank of Arpana Hospital, Karnal, visited the residence in Kurukshetra, Haryana, and successfully retrieved the corneas.


Subsequently, Ms. Neha Sharma coordinated the body donation. The family wished for the body to be donated at PGIMER, Chandigarh, as per the deceased’s desire. The coordination was successfully completed, and the body was donated at PGIMER Chandigarh.


We sincerely acknowledge the family’s remarkable cooperation in coming forward for both eye and body donation. Their decision reflects a deep sense of social responsibility and compassion, setting an inspiring example for society. By fulfilling the noble wishes of their loved one, they have contributed immensely towards giving the gift of life and vision to others.

Report by Ц Neha Sharma


#4:

Late Ms. Promila Rani Chakravarty will always be remembered for her kindness, warmth, and generous spirit. She believed in celebrating life and spreading love in every possible way — through her simplicity, her welcoming nature, and the genuine care she extended to everyone around her. Giving came naturally to her, and in keeping with her spirit, it was her wish that even beyond her passing, she would continue to touch lives and help others.


On August 12, 2025, at 10:50 a.m., Dr. Anita Hada, a MOHAN Foundation (MF) Helpline Counsellor, received a call from Mr. Pankaj Dua enquiring about the possibility of corneal donation for his relative, Ms. Promila Rani Chakravarty. To gather further details, Dr. Anita requested the immediate family’s contact information and was connected with Mr. Arjun, Ms. Promila’s grandson. During their conversation, Mr. Arjun shared that his grandmother had passed away at home due to age-related factors and had been declared deceased by a Registered Medical Practitioner at around 10:30 a.m.


Recognizing the family’s openness, Dr. Anita gently suggested the option of skin donation as well. The family discussed and promptly agreed. She then shared the details in MF’s helpline group. Soon after, Ms. Sanya reached out to the family to coordinate the process and gather the required information. Mr. Arjun also informed her that the funeral ceremony would take place later that evening. After confirming there was no history of sepsis or communicable diseases, Ms. Sanya guided the family on preserving the corneas to prevent them from drying.


Thanks to the family’s compassionate decision, Ms. Promila’s eyes were donated through Guru Nanak Eye Bank, New Delhi, and her skin was retrieved by the Safdarjung Skin Bank, New Delhi. These donations will go on to restore sight, heal wounds, and transform lives — a lasting gift born from love and generosity.


MOHAN Foundation salutes the Chakravarty family and honours the legacy of Late Ms. Promila Rani Chakravarty — a woman who lived with love, gave with grace, and, even in her passing, continues to spread light and healing to others.

Report by Ц Sanya Santosh


#5:

Late Ms. Chanchal Ahuja was a gentle soul whose life reflected love, humility, and selflessness. She devoted herself wholeheartedly to her family, and her kindness extended far beyond her home, touching the lives of many. Always ready to help the needy and comfort those in hardship, she left behind a legacy of compassion that continues to inspire.


On the night of August 2, 2025, at 10:45 p.m., her son, Mr. Ritesh Ahuja of Greater Noida West, Uttar Pradesh, made a heartfelt call to the MOHAN Foundation helpline to fulfil his mother’s wish of helping others, even in death. The call was received by Mr. Sanchit Arora, Project Leader at MOHAN Foundation (MF) stationed at AIIMS Rishikesh, who promptly shared the details with Ms. Sanya Santosh, Programme Officer, MF NCR, while also posting them in MF’s helpline group. Ms. Sanya immediately contacted the family to coordinate the case and gather the required information.


Mr. Ritesh shared that his mother, bedridden with a history of cardiac ailments, had collapsed at home and suffered a cardiac arrest. She was declared deceased at 10:45 p.m. by a Registered Medical Practitioner. After confirming there was no history of sepsis or communicable diseases, Ms. Sanya gently guided the family on how to preserve the corneas to prevent them from drying.


To honour Ms. Chanchal’s spirit of giving, Ms. Sanya coordinated with ICARE Eye Hospital and Post Graduate Institute, Noida, Uttar Pradesh. Mr. Pankaj, eye banktechnician, along with the eye bank team, promptly arrived at the residence and successfully retrieved the corneas at 1:45 a.m. on August 3, 2025.


MOHAN Foundation salutes the Ahuja family for their generosity and honours the legacy of Late Ms. Chanchal Ahuja - a woman who lived to give, and even in her passing, gave the gift of sight and healing to strangers. May her soul rest in peace, and may her light continue to shine through those who now see and live more fully because of her.

Report by Ц Sanya Santosh





Annual total calls to the Helpline


Language breakup of calls






Monthly calls 2024 & 2023




Organs Donated in 2024 & 2023




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