On November 17, 2018, MOHAN Foundation organised a workshop on Soft Skills and Communication for Transplant Coordinators in association with Liver Transplantation Society of India (LTSI) at All India Institute of Medical Sciences (AIIMS) New Delhi. The faculty for the workshop was Ms. Radhika Singh, an Executive Coach and NLP Master Practitioner from Pune, Maharashtra. The participants were transplant coordinators from all hospitals around NCR.
Dr. A.S. Soin (President Elect, LTSI) addressed the participants. He emphasized on the critical role the Transplant Coordinators play in the entire process of organ donation and transplantation. He said that the Transplant Coordinators are the focal point of contact in a donation process and they should be well trained to communicate effectively with the families which in turn would enable families to take the noble but difficult decision to donate the organs of their loved one. He motivated the participants to attend the workshop and put the skills learnt during the class to practice. The workshop started with an introductory session where the participants had the opportunity to introduce themselves and the work they do in their respective hospitals. Then the first session was on 'Understanding the Self' where all the participants were divided into groups of 4 and were asked to share their experience as an elder or a younger sibling in the family. This activity enabled the participants to understand themselves and others which helped them to bridge the gap between each other. Then, Ms. Singh spoke on 'Problem Solving Approach'. She explained the key areas i.e. the task, the people significant in the task and the process to carry out the task, which needs to be managed when dealing with issues.
Next, an activity followed where the participants were divided into 5 groups and were asked to list down collectively the key tasks, people and processes in their role as transplant coordinators and their strengths and the areas where they need improvement in these categories. The next topic of discussion was 'Influencing skills' which empowered the participants to be the best at the work they do in hospitals. The points covered under the topic were -
It was then followed by sessions on 'Listening skills' and 'Coaching skills'.
Ms. Singh elaborated the different communication styles and assertiveness. She said that in their role as transplant coordinators, one has to be an assertive communicator. 3 steps need to be followed while communicating with assertion -
The next topic was on 'Self Confidence' which helps us accept our strengths and weaknesses and forming realistic expectation of ourselves. A brief discussion on 'Perspective' was also held. Ms. Radhika explained how perceptual reality and respect for all is the model of the world.
The last session was on 'Neuro Linguistic Programming (NLP)'. It is a model of interpersonal communications - a relationship between successful patterns of behaviour and subjective experiences underlying them. NLP is like the 'user's manual' for the mind and allows us to use the language of the mind to consistently achieve our specific and desired outcomes.
Ms. Singh then emphasized on 'Filters' i.e. deletion, generalisation and distortion and how they shape the internal state of mind of an individual. She then spoke on how an individual can analyse a situation from 3 perceptual positions -
The session ended by performing the Jacobson's Relaxation Technique, a NLP tool for stress management. Certificates of participation were handed over to the participant and Ms. Pallavi Kumar (Executive Director, MF Delhi-NCR) gave the vote of thanks. Around 30 transplant coordinators attended this master class from various hospitals across NCR. There were also some representatives from NGOs working in the field of organ donation.