National Organ Donation and Transplant Toll Free Help Line

National Organ Donation and Transplant Toll-Free Help Line - 1800 103 7100 was initiated by MOHAN Foundation and has been functioning from 2012 onwards. The objective of this helpline is to provide service which offers information, support, guidance and referral for all those concerned with any aspect of organ donation and transplantation.

We have been able to provide this service to the public in eight languages. • English   • Hindi   • Telugu   • Tamil   • Kannada   • Malayalam   • Marathi   • Oriya

On an average we answer about 1000 calls a month. Share our National Organ Donation and Transplant Toll Free Helpline 18001037100 with your family, friends, colleagues, employees such that it reaches to the needy patients and they can contact us for more information.

Nearly 50% calls received by the helpline are in Hindi and Marathi language. 25% callers speak in English. The helpline gets more than 70% of calls during office hours. A snapshot of the call distribution is given below.



MOHAN Foundation’s National Organ Donation and Transplant Toll Free Helpline supported by SBI Foundation won the Initiative Award (under 5 Cr budget) in the Swasthya Kalyan (Health and Well-being) Category...Read More

Donations through the Helpline



Stories of Donation (yearwise)

Stories of Donation for the year 2025

Recent impactful event 1:

On May 27, 2026, at around 4:00 a.m., Mr. Mohit Mishra from Hansi district, Haryana, contacted the MOHAN Foundation (MF) helpline to seek guidance for the eye donation of his 89-year-old grandfather, Mr. Bhagwan Das. The call was initially attended by Ms. Kavitha Aneesh, Marketing Coordinator, MOHAN Foundation, and the case was subsequently handled by Ms. Simran Anand, Programme Officer, MF NCR.

 

Ms. Simran immediately connected with the family to guide and support them through the donation process. Mr. Mohit informed her that his grandfather had passed away around 1:00 a.m. due to old age, and the family doctor had confirmed the cause of death as cardiac arrest. During this difficult time, the family made the generous decision to donate his eyes so that others could benefit from the gift of sight.

 

Ms. Simran promptly coordinated with PGI Rohtak to facilitate for the eye donation process. The Eye Bank In-charge at PGI Rohtak referred the case to the Eye Bank at Civil Hospital, Haryana, as it was the nearest facility to the donor’s residence. The retrieval team from Civil Hospital reached the family’s home at around 7:00 a.m. and successfully carried out the cornea retrieval.

 

The seamless coordination between the family, MOHAN Foundation, and the eye bank ensured the successful completion of the donation process, transforming the family’s compassionate decision into a meaningful gift of sight for others.

 

Local news coverage of the donation (May 28, 2026)

https://www.24jobraatimes.com/show-poststate/491

Report by – Simran


#2:

Mr. M. S. H. Prasad, aged 77 years, a retired Director of Wonderx Laboratory, New Delhi, passed away due to cardiac arrest on 24 May 2026 at Lifeline Tulasi Hospital, ECIL, Hyderabad. Following his demise, his wife, Mrs. M. H. K. Durga, along with other family members, expressed their willingness to honor his legacy through eye and whole-body donation.

Upon receiving information through the MOHAN Foundation helpline, Dr. Bhanu Prakash promptly contacted the family and provided counseling on the significance and procedures involved in eye donation and whole-body donation. After detailed discussions, the family consented to both donations.

Dr. Bhanu Prakash coordinated with Vasan Eye Bank and Gandhi Medical College to facilitate the donation process. Despite logistical challenges due to the unavailability of government ambulance services on a Sunday, he successfully coordinated with the Principal and Resident Medical Officer (RMO) of Gandhi Medical College to arrange transportation.

The eye donation was successfully completed through Vasan Eye Bank, and the whole body was donated to Gandhi Medical College for medical education and research. Through this noble act, Mr. Prasad's legacy continues to contribute to sight restoration, medical learning, and the advancement of healthcare.

Report by – Bhanu Prakash


#3:

Mrs. Usha Kundu, herself a kidney recipient for the past 23 years, deeply understood the value of organ donation and the gift of a second chance at life. Having personally benefitted from a kidney transplant, she would often tell her family, “I was fortunate to receive a kidney and get a new lease on life. After my death, donate my organs and tissues so that someone else can also benefit, just as I did.” Honouring her wishes and legacy, her family chose to give the gift of healing to others through tissue donation after her passing.
On May 19, 2026, at around 9:00 a.m., Dr. Hansa from Palam Vihar, Gurugram, contacted the MOHAN Foundation (MF) helpline seeking guidance for the donation of her 72-year-old mother’s organs and tissues. The call was received by Dr. Subhash Sarangi, MF Ambassador in Bhubaneshwar, and the case was further coordinated by Ms. Simran Anand, Programme Officer, MF NCR.
Dr. Hansa shared that her mother had suffered a stroke four months earlier and hadremained hospitalised since then. Around ten days prior to her passing, the family decided to bring her home against medical advice, realising the futility of further treatment and wishing for her to spend her final days peacefully in the presence of her loved ones. After Mrs. Kundu passed away at home surrounded byher family,they expressed their wish to donate her organs.
Ms. Simran gently counselled the family and explained that in cases of natural death, only tissues such as corneas, skin, and bones can be donated. The familyinitially consented only to cornea donation and declined skin and bone donation. Ms. Simran further explained the importance and impact of skin donation; however, the family chose to proceed only with eye donation at that time. She then coordinated with the Y P Mahendru Niramaya Eye Bank, Gurugram,and the retrieval team promptly reached the residence and successfully retrieved the corneas.
Following the eye donation, the family reconsidered and also consented to skin donation. Ms. Simran coordinated with the Skin Bank at Safdarjung Hospital, and the skin retrieval was successfully carried out.
The donor family expressed heartfelt gratitude to MOHAN Foundation for its timely guidance, compassionate counselling, and smooth coordination during a difficult time.

Report by – Simran


#4:

A heart-touching act of generosity brought hope to others following the tragic loss of a young life in Odisha.

On 19 May 2026, a call was received on the Eye Donation Helpline from Mr. Suresh Rana, father of 22-year-old Gaurav Mohapatra, who had succumbed to injuries sustained in a road traffic accident and was admitted at Rajgangpur Hospital, Sundargarh District, Odisha. Despite their immense grief, the family expressed their wish to donate Gaurav's corneas, enabling others to receive the gift of sight.

Rajgangpur is located approximately 37 kilometers from Rourkela, where the Drushti Daan Eye Bank collection centre is situated. Upon receiving the call, the eye bank team immediately coordinated with the cornea retrieval technician, who was promptly dispatched to Rajgangpur Hospital.

Through the timely efforts of the donor family and the dedicated coordination of the eye bank team, the corneal retrieval procedure was successfully completed. The donated corneas will help restore vision and improve the quality of life for individuals affected by corneal blindness.

As part of the standard protocol followed by Drushti Daan Eye Bank, the donor family was presented with a Certificate of Appreciation in recognition of their noble decision. An emotional moment was captured when Mr. Suresh Rana received the certificate on behalf of his beloved son, Gaurav Mohapatra, honoring the family's compassionate choice during a time of profound loss.

The family's selfless act serves as a powerful reminder that even in moments of grief, the decision to donate can create a lasting impact. Through their generosity, Gaurav's legacy will continue to shine by giving others the precious gift of sight.

We extend our heartfelt condolences to the bereaved family and express our sincere gratitude for their remarkable contribution to eye donation and vision restoration

Report by – Kavitha Aneesh


#5:

On May 07, 2026, at around 1:20 a.m., Mr. Sanchit, Project Lead at MOHAN Foundation, AIIMS Rishikesh, received a call regarding a donation opportunity from Dr. Akash Shukla, ROTTO-SOTTO Director and a family friend of the donor’s son. He informed that Mrs. Naval Maheshwari, a 74-year-old woman residing at Mumbai  had passed away at her residence at around 12:20 a.m. The family wished to donate her eyes and skin as a final act of generosity.


Understanding the importance and urgency of the case, Mr. Sanchit immediately connected the family with Ms. Sakshi from MOHAN Foundation, who coordinated the entire donation process with sensitivity and dedication. Despite the emotional loss, the family remained highly motivated.  Ms. Sakshi arranged coordination with the EBCRC Eye Bank for eye donation and the National Burns Centre Skin Bank for skin donation.


Throughout the process, Ms. Sakshi remained in continuous touch with the family. Her compassionate approach and timely follow-up provided reassurance to the donor family during a difficult time. She even personally spoke with the donor’s son again at around 4:00 a.m. to confirm whether the retrieval procedures had been completed successfully and to extend her support and condolences to the family.


The eye and skin donation procedures were completed successfully with dignity and respect. Through this noble decision, Mrs. Naval Maheshwari’s final gift will continue to bring hope and healing to many lives. The family expressed gratitude for the guidance and coordination provided by MOHAN Foundation, which helped make the donation possible in a smooth and timely manner. 

Report by – Sakshi





Annual total calls to the Helpline

Year wise highlights

2023 Highlights

Monthly calls

Language breakup of calls

Donation done via the helpline

2024 Highlights

Monthly calls

Language breakup of calls

Donation done via the helpline

2025 Highlights

Monthly calls

Language breakup of calls

Donation done via the helpline