National Organ Donation Toll Free Help Line
1800 103 7100

(This initiative is supported by SBI Foundation)

National Organ Donation Toll Free Help Line - 1800 103 7100 has been initiated by MOHAN Foundation and is functioning for the past five years. The objective of this helpline is to provide service which offers information, support, guidance and referral for all those concerned with any aspect of organ donation and transplantation.

We have been able to provide this service to the public in eight languages. • English   • Hindi   • Telugu   • Tamil   • Kannada   • Malayalam   • Marathi   • Oriya

On an average we answer about 1000 calls a month. Share our National Organ Donation Toll Free Helpline 18001037100 with your family, friends, colleagues, employees such that it reaches to the needy patients and they can contact us for more information.

Nearly 50% calls received by the helpline are in Hindi and Marathi language. 25% callers speak in English. The helpline gets more than 70% of calls during office hours. A snapshot of the call distribution is given below.

Language based distribution of calls  (in %) for  Jan - April 2016

Language based distribution of calls  (in %) for  May - August 2016

Language based distribution of calls  (in %) for September - December 2016

Language based distribution of calls  (in %) for  January - March 2017

Language based distribution of calls  (in %) for  April - June 2017

Language based distribution of calls  (in %) for  July - September 2017

Language based distribution of calls  (in %) for  October - December 2017

Language based distribution of calls  (in %) for  January - March 2018

Few impactful events
Our tele-counsellor Ms Kavitha reports:

“My brother expired today at 08.35 am, I would like to donate his Kidneys and Corneas”

On 11th March 2016, I got this call on the helpline from Ms. Rupini, an employee of RR Donnelly. I got the basic information about the tragic event and explained that kidneys can’t be donated in case of cardiac death and immediately coordinated with Egmore eye bank, Chennai with the help of Ms. Sunitha, Transplant Coordinator, MOHAN Foundation, Chennai. Mr. Sukumaran, 31yrs donated his corneas and gave sight to 2 people.

Incidentally the previous year in October, MOHAN Foundation had conducted an employment awareness drive at Rupini’s office and asked everyone to note down the helpline number.


A Campaign by NDTV in Feb 2017

One organ donor can save up to 8 lives. Join the Pledge Your Heart campaign, which is an initiative in support of organ donation, urging people to take the pledge to donate their hearts this Valentine’s Day. Make this February 14 special, pledge to be a Valentine for a cause and to donate your heart. your heart. This link was directed to the MOHAN Foundation website where the pledge was registered. The role of NDTV was that of a facilitator between the intending donors and MOHAN Foundation, and NDTV is promoting the MOHAN Foundation initiative on a best efforts basis and in good faith. All queries on organ donation were addressed at toll free number of MOHAN Foundation - 1800 103 71100.

The number of calls to the helpline during the campaign are given below.

Recent impactful event 1:

At about 4.30 am on 8th October 2018, Mr Roshan Bahadur picked a helpline call for a probable donation. Ms Poornima Shah spoke of the death of a 60 year old aunt in the family and they were interested in voluntary body donation. The call was from T. Nagar, Chennai, so Roshan gave her the contact details of Dr. Hemal Kanvinde. The call was received by Hemal at 5.00 am. She gave all details of voluntary body donation and also counselled for cornea and skin donation.

Ms. Shah said that they were waiting for the daughter to arrive to take the final decision. The family decided to go ahead with cornea donation and they were retrieved by Shankar Netralaya. The aunt Ms. Dakshaben Kishore Mehta gave sight to two people.

MOHAN Foundation thanks the family for their noble deed.

Report by – Dr. Hemal Kanvinde

Recent impactful event 2:

On 03rd August 2018 late in the night Ms. Kavitha in Trivandrum picked a helpline call for probable cornea eye donation. Mr. Gautham, grandson of the deceased contacted MOHAN Foundation Helpline.

Mrs. Baby Shetty aged 65 years, passed away on 03 August 2018 due to old age. Ms. Kavitha contacted Dr. Rajkumar Eye bank Center, Bangalore for executing the retrieval. The donation was done smoothly and successfully.

MOHAN Foundation thanks Mr. Gautham and his family for making it possible that two people get sight.

Report by – Ms. Kavitha Aneesh

Recent impactful event 3:

On July 26, 2018 at 6.15 am Mr Kotireddy got a call for a possible cornea donation from Noida, National Capital Region region. He directed the caller to me. I received a call on my personal number from Mr Deepak Jain regarding cornea donation of his mother, Ms. Shobhna Jain. I was at Ajmer on an official trip and coordinated the donation by giving him the relevant information and sending him contact numbers of the nearest Eye Bank.

After coming back to Delhi, I contacted Deepak to find out whether the donation went through and he confirmed by saying that it did go through and that the EDC (Eye Donation Counsellor) from Dr. Shroff's Charity Eye Hospital, Darya Ganj, Delhi came and retrieved the corneas.Then I asked him the reason for donating the corners of his mother. He shared that his mother had expressed the wish to donate her corneas while she was alive. He further added that her mother was a very social lady who was loved in her circle of friends for her friendly nature and good food (She was good in cooking).

Ms. Shobhna Jain was suffering from Malignant tumour of the brain and the last 10 months of her life were very miserable and painful as she was unable to eat, walk, speak or even recognise her family. She had expressed the wish to donate her corneas upon her death much before she developed this condition.

Deepak was very happy to hear that the corneas of her mother were utilised and it restored sight to two people desperately waiting to 'see'.

Report by - Dr. Muneet Kaur Sahi

Recent impactful event 4:

On 25th July 2018, Mr. Kotireddy answered a call on the helpline at 6.00 am for a possible cornea donation. Ms Latha a CKD patient had passed away and the family was inquiring the procedure for eye donation.They were calling from Sangareddy, Telangana. Mr Kotireddy counseled the family and ensured that their wish was honoured. Ms. Latha gave sight to two people.

Recent impactful event 5:

“One of my relative is been diagnosed as Brain dead, I would like to talk to a authorized person in this hospital”
On 19.05.2018, I got this call in the late evening from a family member of Mr. Suresh, aged 59years residence of Vellore. He met with an accident the previous day and was referred to SIMS Hospital, Chennai for the further treatment.

Unfortunately, he was diagnosed as Brain Death, the family was counseled for Organ Donation by the grief counselors of SIMS Hospital. But the relatives wanted to know the correct authorized person in the hospital for organ donation. So they dialed MOHAN Foundation Helpline number.

Ms. Kavitha S spoke the the caller and got all details of the Patients. She then called Ms. Mageshwari, Transplant Coordinator, SIMS Hospital. The counselor had done the first counselling session with the family. She explained the case to Kavitha.

Ms. Kavitha called the next kin of Mr. Suresh explained the process and cleared the doubts and the family proceeded for the organ donation. Mr. Suresh gave life to three different people by donating his heart and two kidneys.

Report by – Ms. Kavitha Aneesh

Recent impactful event 6:

On 10th May 2018 Mr. Murugan became an organ donor and saved the lives of three patients in JIPMER, Puducherry. MOHAN Foundation thanks the wife, brother and brother in law for this gesture in their time of grief.

Report by – Dr. Hemal Kanvide, Chennai

Recent impactful event 7:

Brother in law clarifies all doubts on organ donation and brain death, and convinces family to donate organs
On 5th May 2018 Dr. Hemal received a call on the helpline clarifying doubts about organ donation. The caller said that his brother in law Mr. Murugan was admitted in JIPMER Hospital, Puducherry and the hospital has requested for organ donation. He was travelling from Bengaluru to Puducherry to understand the situation. Hemal gave complete information on brain death, and the presence of grief counselor etc. She spoke with the transplant coordinator of JIPMER and intimated him about the call. The coordinator was in touch with the family. Next day again the caller called the helpline with some doubts about the procedure, Mr. Ruban Victor’s number was given to him. Ruban told them about the process and the importance of helping patients in government hospitals through voluntary organ donation.

Report by – Dr. Hemal Kanvide, Chennai

Recent impactful event 8:

NGO in Kerala publishes Helpline Number in its magazine
Rajiv Gandhi Blood Cell Organization, an Non Governmental Organization run by Mr. Vivek had run a campaign "Mission Mirthunjaya". Through the campaign they reached a target of one lakh blood donors in a year. Organ Donation is also promoted by flashing our tollfree helpline number in all their camps. On 21st May 2018, they are celebrating the victory of accomplishing their mission. They shall be releasing a magazine, in which our Toll Free is been published. This magazine will be distributed to all guests and their supporters.

Report by – Kavitha.S, Kerala

Recent impactful event 9:

Grandson calls helpline to organise cornea donation of grandmother
On the afternoon of 30th April 2018 Dr. Ravi Wankhede received a call on our toll free National Organ Donation helpline at 1.11 P.M from Mr. Akant Pande. The caller said that his grandmother has passed away just two hours ago and their family wish to donate his eyes. The family was counseled over the phone and was given information on the dos & doesn’t before eye donation.

Dr. Ravi Wankhede then contacted Madhav Netrapedhi and informed the address of the potential cornea donor in Nagpur, at 4 P.M Eye Bank conformed successful retrieval of corneas.

With this act Akant Pande’s grandmother gave sight to two people.

Report by – Dr. Ravi Wankhede, Nagpur

Recent impactful event 10:

On 2nd April 2018, at around 7 pm Dr. Ravi Wankede received a call via the helpline of a possible cornea donation in Chennai. He shared the information with me. Mr. Akshay was trying to find out how cornea donation is done. He said his grandmother (aged 85 years) had passed away due to natural causes and his family was thinking about eye donation. I counselled him and successfully coordinated the donation of cornea with Shankar Netralaya C U Shah Eye bank. The next day morning I spoke to him and he was happy that the coordination happened smoothly.

Report by – Hemal Kanvinde, Chennai

Recent impactful event 11:

On 1st April 2018, early morning, Dr. Hemal conveyed to me that through the helpline a possible donation at Delhi. I called the number provided and spoke to Mr. Kumar. His father Mr Amarnath aged 70 years had passed away due to a heart attack and the family was thinking about eye donation. Cornea donation was successfully done by Sunderlal Jain eye bank, attached to AIIMS, Delhi.

Report by Mareena Thomas, Delhi NCR

Recent impactful event 12:

Doctor calls MOHAN Foundation helpline to fulfil the wishes of the family

On early morning of 1st April 2018 received a call on the helpline from Dr. Uday stating that Mrs. Nagavalli was interested to donate eyes of her cousin, Mr. Sri Ramachandra when doctors of Prime Hospital, Kukatpally, Hyderabad had declared him dead.

Mr. Sri Ramchandra was a 62 years retired employee from irrigation department of Telangana was living with his wife, daughter and son at Nagaram. His wife is a home maker, daughter is working for L & T company at Bangalore and son is studying engineering.

He was suffering from cardiac issues for a couple of years and in the midnight of 31st March 2018 he complained of severe chest pain. Family members took him to Prime hospital, Kukatpally where the doctors declared him dead. MOHAN Foundation staff in Hyderabad, Mr. Bhanu Chandra coordinated the case and cornea donation was successfully done with the support of Vasan eye bank.

It was a great initiative of his daughter Ms. Sravanthi to donate her father’s eyes and all the family members supported it. A few years ago, Mrs. Nagavalli and her family had pledged for organ donation by signing MOHAN Foundation donor card. She asked Dr. Uday of Prime hospital to give information to MOHAN Foundation.

Report by Mr. Bhanu Chandra, Hyderabad

Recent impactful event 13:

Niece helps to coordinate cornea donation

On 31st March night, Dr. Hemal received a call on the helpline for a possible cornea donation in Nagpur. She sent the details to me (Dr. Ravi Wankhede). When I called, Ms. Sheetal the caller confirmed that her family was willing for the donation and needed help. Her uncle, Mr. Subash Diwan had passed away due to cardiac arrest 30 minutes ago, I contacted the Madhav Netra Pidhi, they were on another call and would be delayed. So I called Mahatma Eye bank, they took the case and retrieved the cornea.

I called Sheetal the next afternoon and she said that she was satisfied with the service done by the Eye Bank and thankful to MOHAN Foundation for facilitating the eye donation.

Report by Ravi Wankhede, Nagpur

Recent impactful event 14:

A painting contractor, Mr. Parthasarathy, came to MOHAN Foundation as a life member in 2017. He convinced 4 of his family members to become organ donors on 1st Jan 2017. Later he joined us as an Angel to undertake the Angels of Change Volunteer Training in June 2017. Post the training he continued to add organ donation messages in his posters and advertisements.

His mother Vatsala was a central figure in his family, took care of his children and home while he was doing painting contracts and moving around in Tamil Nadu. At the age of 74 she started complaining of knee and shoulder pain. She was taken to a hospital in Chennai for observation, underwent an angioplasty but died of Cardiac arrest in the morning of 9 Feb 2018.

Mr. Parthsarathy on his own organised the donation of corneas at the hospital and called Shankar Netralaya. He says that though he misses his mother terribly, the only solace is that she is alive in someone. It has been the only way his family is coping with the loss.

Recent impactful event 15:

On the morning of 18th December 2017, Mrs.Jaya Jairam, our Project Manager at Mumbai received a call from Dr Akshay Baheti, a relative of a patient who was on her deathbed in a hospital in Andheri.

He wanted to understand what all could be donated in the event of the patient passing away. He mentioned that his entire family strongly believe in donating all organs and tissues. He also wished to know if there was any age restriction. All the appropriate information was shared by Mrs.Jaya Jairam at that time.

He then called back at 2.45 pm saying that the 73 year old patient, Mrs.Krishna Chandak, his maternal aunt had passed away and that her sons would like to donate her organs. The Death Certificate was shared in an hour's time, based on which Mrs.Jaya Jairam coordinated with the eye bank and skin bank teams for successful donation.

MOHAN Foundation conveys its sincere appreciation to the Chandak family as well Dr.Baheti for taking such a noble decision, thereby improving the life of many.

Recent impactful event 16:

On December 14, 2017 Kavitha . S received a call on our Toll Free National Organ Donation Helpline at 20.58 hrs from Ms. Lakshmi. The caller said that her Sister C. Nirmala had passed away just 15mints ago and their family wish to donate her Organs. The family was counseled over the phone and was given information on the Dos and Dont's before eye donation.

Ms. Kavitha S then contacted Mr. Uadaya Raj, Egmore Eye Bank and informed the address of the donor in Chennai. At 21.45 hrs, the eye bank confirmed successful retrieval of corneas.

With this act, C. Nirmala gave sight to two people.

Recent impactful event 17:

On November 02, 2017 Kavitha . S received a call on our Toll Free National Organ Donation Helpline at 21.18 hrs from Mr. Gopinath. The caller said that his grandfather had passed away just two hours ago and their family wish to donate his eyes.The family was counseled over the phone and was given information on the Dos and Dont's before eye donation.

Ms. Kavitha S then contacted Mr. Uadaya Raj, Egmore Eye Bank and informed the address of the donor in Chennai. At 22.18 hrs, the eye bank confirmed successful retrieval of corneas.

With this act, Mr.Gopinath’s grandfather gave sight to two people.

Recent impactful event 18:

6th November 2017– Early hours of the morning Hemal received a call in the helpline from Vaibhav Sharma that his brother met with an accident and did not survive. The body was in the mortuary of SMS hospital in Jaipur and whether eye donation can be done at this stage. Hemal send message to Jaipur team and Mr. Roshan Bahadur of MFJCF coordinated the cornea retrieval.

Recent impactful event 19:

3rd November 2017- Around midnight we received a call on the helpline from a family wishing to do a whole body donation from Himmatnagar, Gujarat. Dr. Hemal counseled them about the process and send messages about the contact persons in Anatomy Department of GMERS Medical College, Hadiyol. The family did cornea donation with the Redcross Eye bank. Voluntary body donation did not happen.

Recent impactful event 20:

1st November 2017– Dr. Hemal received from an advocate in Mumbai stating that his friend’s family in Parbhani were interested organ donation. The family was very motivated and also spoke of a donation in Latur as an example of previous donation from a tier III city. Message was sent to Pune ZTCC and Aurangabad ZTCC. They called and were told that the patient was shifted by the family to their residence. Though donation did not happen, it shows that the concept has reached to smaller towns.

Recent impactful event 21:

22nd October 2017– Mr. Ruban received a call at 2.45am about a possible cornea donation. Mr. Karthik called to say that his father had passed away in Ooty and they were interested to know if eye donation is possible. Cornea donation was coordinated successfully by Mr Ruban. The son was very motivated and asked MOHAN Foundation to conduct a talk on organ donation at the memorial service for his family and friends.

Recent impactful event 22:

Family from Mumbai called on the helpline on 25th Sept 2017 to inform that their 82 year old relative had passed away and they wished to donate eyes and skin. The cause of death was ascertained and DC copy was obtained which indicated "Urosepsis with acute kidney injury".

Multiple Eye bank teams were contacted by our counselor Jaya Jairam but they all perceived contraindication in this case and hence eye donation could not happen. National Burns Centre's Skin bank team consulted their doctors and decided to go ahead. Skin was successfully donated and the donor's family was extremely grateful as it was the wish of the donor to donate whatever possible after death. The entire family was very interested to sign up for donor cards and have invited me subsequently.

Recent impactful event 23:

A 65 year old lady in Chennai gives vision to two

On 23rd September 2017, 11:30 AM MOHAN Foundation counselor Mr. Siva Shankar from Chennai answered a call on helpline. The caller Mrs. Akash Jain wanted to understand the process of eye donation. On speaking further Siva Shankar understood that his aunt, Indira Bai W/O of Shantilalji Rikabdasji had died of a heart attack. Immediately Mr. Siva Shankar asked his phone number to confirm whether the information is true. When called back it was confirmed that death has happened.

Mr. Ashok Jain was provided with the number of Sankara Nethralaya C U Shah eye bank, and the counselor coordinated with the eye bank to see that the donation was done smoothly and successfully. Mr. Jain thanked MOHAN foundation counselor for the immediate help at the right time.

Recent impactful event 24:

Organ Donation thru MF Toll Free Helpline – 19th September 2017

On 19th September 2017 around 5.50pm, a call was received by Amit A Shenoy, one of our counsellors from Mumbai for an organ donation of an 11 year old girl Tejashree Shelke who was declared brain dead due to cerebral infarct.

Patient’s relative Mr. Shivaji Shelke called up on the MF Toll Free Helpline from Nashik confirming that the patient has been admitted after injury to a private hospital where after declared brain dead was transferred to Rishikesh Hospital on 18th September 2017 for organ retrieval.

Amit informed Ms. Aarti Gokhale of ZTCC Pune regarding the same and she told us that the process for organ donation has already started at Nashik.

Two green corridors were created by Nashik Police. The heart was sent to Fortis Hospital in Mumbai by road. Similarly, the liver was sent by road to Pune's KEM Hospital and one of the kidneys was sent to Ashwini Sahakar Rugnalaya in Solapur.

Story covered :



Recent impactful event 25:

Eye donation by 93 years old lady in Nagpur helps give vision to two. Family awareness helps timely donation

On 17th Sept 2017 early in the morning kavitha in Trivandrum picked a helpline call for a possible donation be done in Nagpur. The family was given the contact numbers of our staff in Nagpur. Umesh her grandson called Dr. Ravi Wankhede Head of MOHAN Foundation Nagpur Centre to organize eye donation.

Mrs. Shalini Gangadharao Ghulghule aged 93 years old lady died on 17th September 2017 due to old age. The whole family had earlier pledged eye donation. On receiving the intimation, Dr. Wankhede informed Madhav Netra Pedhi (Eye Bank) who promptly went to their residence and retrieved the eyes.

Umesh runs a Wellness Centre where about 50 people attend daily. With the donation he came to know about the work of MOHAN Foundation and has asked us to talk to them about organ donation to all the batches.

Recent impactful event 26:

On August 02, 2017 Dr. Koti Reddy received a call on our Toll Free National Organ Donation Helpline at 22:20 hrs from Mr. Siva Kumar Devara. The caller said that his grandfather had passed away just an hour ago and their family was talking of eye donation. The family was counseled over the phone and was given information on the Dos and Dont's before eye donation.

Dr. Koti Reddy then contacted Mr. Arvind of Vasan Eye Bank and informed the address of the donor in Hyderabad. At 24:31 hrs, the eye bank confirmed successful retrieval of corneas.

With this act, Mr. Siva Kumar Devara’s grandfather gave sight to two people.

Recent impactful event 27:

On 8th July 2017, Ruban Victor, counsellor for MOHAN Foundation’s helpline received a call for information on eye donation. A young man Abhilash, wanted to donate the corneas of his grandmother who had passed away at 1pm.

He was send an sms with details of eye bank and also precautions prior to donation. The eye bank was contacted and given details of the patient and contact details of the Abhilash. Eye donation was done successfully via the helpline. MOHAN Foundation thanks the donor family for their gift of sight.

Recent impactful event 28:

At about 3 pm on 20th of May 2017, Amit Shenoy, our counselor in Mumbai receives a call on the helpline “Can you explain what is brain death?” During the counseling he realized that this is a family member of a suspected brain death case in a private hospital in Mumbai. The next question is “I hope the donated organs are not sold.” Amit gave all the information and collected the details of the patient and the caller.

Next, he got in touch with the State Government authority – ZTCC in Mumbai and also the transplant coordinator of the hospital. He confirmed that there is a brain death case. The family gave their consent to the donation and a young 19 year old lad gave life to 4 patients and sight to two.

The clear explanation of brain death and the processes involved in organ donation gave the family confidence that organ donation and allocation is done ethically and they agreed to the donation.

MOHAN Foundation salutes the family for their decision to help save lives of end stage organ failure patients.

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