National Organ Donation and Transplant Toll Free Help Line

(This initiative is supported by SBI Foundation)

National Organ Donation and Transplant Toll-Free Help Line - 1800 103 7100 was initiated by MOHAN Foundation and has been functioning from 2012 onwards. The objective of this helpline is to provide service which offers information, support, guidance and referral for all those concerned with any aspect of organ donation and transplantation.

We have been able to provide this service to the public in eight languages. • English   • Hindi   • Telugu   • Tamil   • Kannada   • Malayalam   • Marathi   • Oriya

On an average we answer about 1000 calls a month. Share our National Organ Donation and Transplant Toll Free Helpline 18001037100 with your family, friends, colleagues, employees such that it reaches to the needy patients and they can contact us for more information.

Nearly 50% calls received by the helpline are in Hindi and Marathi language. 25% callers speak in English. The helpline gets more than 70% of calls during office hours. A snapshot of the call distribution is given below.



MOHAN Foundation’s National Organ Donation and Transplant Toll Free Helpline supported by SBI Foundation won the Initiative Award (under 5 Cr budget) in the Swasthya Kalyan (Health and Well-being) Category...Read More

Donations through the Helpline



Stories of Donation (yearwise)

Stories of Donation for the year 2025

Recent impactful event 1:

On the morning of February 1, 2026, at around 6:30 a.m., Mr. Hitesh Aggarwal, a resident of Dilshad Garden, Delhi, called the MOHAN Foundation helpline with a trembling voice. His 62-year-old mother, Mrs. Neelam Aggarwal, had just passed away. Amid deep grief, he was trying to fulfil her final wish of donating her organs.
Mr. Sanchit Arora, Project Leader at MOHAN Foundation, Rishikesh, received the call and gently explained that organ donation is not possible in cases of natural death. However, he informed the family that eye donation, skin donation, and whole-body donation could still be considered. Mr. Hitesh shared that the family had already arranged eye donation with a nearby eye bank, but they needed support for skin donation. Understanding the urgency and emotions involved, Mr. Sanchit immediately connected the case with Ms. Simran Anand, Programme Officer at MOHAN Foundation NCR, for further coordination.
Mrs. Neelam Aggarwal was known among her family and relatives for her kindness and generosity. Throughout her life, she believed in giving, whether it was food to the hungry, clothes to the needy, or help to anyone in distress. Although donation was always close to her heart, she had never discussed organ or tissue donation with her family earlier.
A few days prior, Mrs. Neelam had been admitted to the hospital due to a kidney-related illness and was discharged on January 29, 2026. The family believed she was recovering. However, after returning home, her condition worsened and she began experiencing breathlessness. In the quiet hours of the night, her health deteriorated rapidly. Just two hours before her passing, Mrs. Neelam expressed her desire to donate her organs.
For Mr. Hitesh and his family, her request came as a surprise, as they had never heard her speak about donation before. Yet, they understood that her wish reflected her lifelong values and spirit of giving. After her passing in the early hours of February 1, 2026, the family made a courageous decision to honour her final wish despite their immense loss.
Ms. Simran coordinated closely with the family, collected all necessary details with sensitivity, and connected with the Skin Bank at Safdarjung Hospital. The retrieval team soon reached the residence, and the skin donation procedure was completed successfully with dignity and respect.
In their moment of grief, the Aggarwal family found meaning in Mrs. Neelam’s final act of generosity. Her skin donation will help burn victims and patients in need, offering them hope and healing. The family expressed heartfelt gratitude to MOHAN Foundation for the timely guidance and smooth coordination that made the donation possible.

Report by – Simran


#2:

Mr. Dhruva Kumar MS, 43 years old, passed away due to cardiac death (suicide – hanging)on 26th January 2026 at 12:30 PM. Shortly after his demise, Mr. Prakash, his childhood friend residing at Annapoorneshwari Nagar, Nagarabhavi, Bengaluru, contacted the MOHAN Foundation Helpline expressing the family’s willingness to donate his tissues.

Mr. Nagendra Kumar R., from MOHAN Foundation, Bengaluru, counselled the family regarding cornea and skin donation. Following the family’s consent, both corneas were donated to the Lions International Eye Bank and the skin retrieval was carried out by Victoria Hospital, Bengaluru.

As per the family’s instructions, the retrieval teams were assigned to the Vitoria Hospital 3:30 PM. Both corneas and skin were successfully retrieved and transported to their respective centres.

 MOHAN Foundation sincerely thanks Mr. Dhruva Kumar’s family for their courageous decision to support this noble cause.

Report by – Ranjini


#3:

Mr. Ajit Pyne, an Assistant Teacher of English at Kolkata Town School, lived a life rooted in discipline, kindness, and quiet dedication. A tireless worker, he began his days early and fulfilled his responsibilities with sincerity, maintaining remarkable punctuality even amidst the challenges of Kolkata’s bustling streets.

Gentle, polite, and deeply sociable, he treated everyone with respect, never allowing busyness to overshadow his humility. In his personal moments, he found peace in yoga during his younger years and joy in nurturing his rooftop garden—a reflection of his love for growth and life.

On the morning of the 12th January 2026, Ms. Sandhya received a call through the Helpline from Mr. Prabal Pyne of Salkia, Howrah, cousin of the late Mr. Ajit Pyne, expressing the family’s noble decision to donate his eyes. With the consent of his son, Mr. Subhashish Pyne, the donation was completed successfully. Assisted by Mrs. Poonam from Kolkata, a technician from the Prova Eye Bank retrieved both corneas, allowing Mr. Ajit Pyne’s compassion to live on by restoring sight and hope to others.

MOHAN Foundation sincerely thanks Mr. Ajit Pyne’s family for their courageous decision to support this noble cause.

Report by – Kavitha Aneesh


#4:

On December 29, 2025, at approximately 04:05 AM, Mr. Uttam Marwaha, a resident of Lucknow, Uttar Pradesh, contacted the MOHAN Foundation helpline seeking assistance with corneal donation. The call was attended by Mr. Sanchit Arora, Project Leader, MOHAN Foundation, Uttarakhand.


Mr. Marwaha informed Mr. Arora that his mother, Ms. Bichhi Devi Marwaha, had sustained injuries following a fall and had subsequently passed away. He shared that donating her eyes had been her last wish. After completion of the necessary hospital formalities, the body was brought back home.


Mr. Arora enquired about any medical history of sepsis or communicable diseases. Upon confirmation from the family that there was no such history, he guided them on the correct measures to preserve the corneas and prevent them from drying while arrangements were being made.


To enable timely retrieval, Mr. Arora coordinated with Mr. Altaf, Eye Bank Technician and Counsellor at King George’s Medical University (KGMU), Lucknow. The corneal retrieval was successfully completed at 06:10 AM at the residence of the deceased.
MOHAN Foundation conveys its heartfelt gratitude to the family of Ms. Bichhi Devi Marwaha for honouring her noble wish. We also acknowledge and appreciate the prompt response and dedicated efforts of the team at King George’s Medical University, Lucknow, whose efficient coordination ensured the successful completion of this donation.

Report by – Sanchit Arora


#5:

On December 17, 2025, at approximately 04:25 PM, Ms. Kavitha Aneesh, Marketing Coordinator at MOHAN Foundation, received a call on the Foundation’s 24/7 helpline regarding an eye donation from Dehradun. The caller, Ms. X informed her of the passing of her mother, Ms. Y, aged 79, due to cardiac arrest at around 02:50 PM on December 17, 2025.
Recognizing the urgency, Ms. Kavitha promptly forwarded Ms.X contact details to Mr. Sanchit Arora, Project Leader at MF, Uttarakhand to facilitate the donation process. Mr. Arora immediately contacted the family to gather Ms.Y’s medical history, ensuring she had no infectious or communicable diseases. Ms. X confirmed that her mother had passed away due to natural, age-related causes and had no such conditions.
To facilitate the retrieval, Mr. Sanchit contacted Mr. Hritik Roshan, Eye Bank Technician and counsellor at Shri Mahant Indiresh Eye Bank and Hospital, Dehradun, who successfully retrieved the corneas at 05:20PM.
MOHAN Foundation extends its heartfelt gratitude to the family of Ms. Yfor their noble decision. We also commend the swift response and dedication of the team from Shri Mahant Indiresh Eye Bank and Hospital, Dehradun, whose timely coordination made this donation possible.
Note: The name of the donor has been withheld to respect the privacy of the donor family.

Report by – Sanchit Arora





Annual total calls to the Helpline

Year wise highlights

2023 Highlights

Monthly calls

Language breakup of calls

Donation done via the helpline

2024 Highlights

Monthly calls

Language breakup of calls

Donation done via the helpline

2025 Highlights

Monthly calls

Language breakup of calls

Donation done via the helpline